What is Itgrix
This is an app for working with calls directly from your Bitrix24
Itgrix is a reliable tool for integration of your Bitrix24 corporate portal and IP-telephony Asterisk for effective work with calls.
- The ability to install on any server that meets the system requirements;
- Suitable for installation: pure Asterisk, FreePBX, Elastix or Issabel;
- Additional software is not required;
- All the configured functions of your telephony will be kept (distribution and groups of incoming calls, call queues, and much more);
- Choosing storage location for conversation records – inside Bitrix24 or on your server;
- The setup doesn't require programming skills;
- Supported on any Bitrix24 commercial plan, including the self-hosted.
After installing the Itgrix module and configuring integration, your CRM is enriched with additional functionality.
1. Lead creation
2. Info about calls
4. Auto call distribution
5. End-to-end analytics
All conditions have been created to avoid losing a single client:
- Call history is generated for each client;
- Recordings of conversations that can be played and downloaded;
- Call duration is displayed;
- All missed calls are fixed;
- Automatic creation of an activity for the employee responsible for the missed calls from known numbers.
One-click call directly in the interface or call by dialling the number in the built-in interface - pick up the phone and wait for the connection with the client.
Pop-up call card, that stays in place during a conversation, with main information about the client, comment to ongoing call, creating a deal and invoice, as well as switching to the client's card.
Each customer's call is directed to the responsible person - without a secretary and a voice menu:
- The responsible person is fixed in the client's card;
- All recurring calls from the client are forwarded to the responsible person assigned by the system;
- Each call’s card display the person who answered it.
Open customization options and detailed documentation for administrators.
Free connector for Bitrix24
Connector for Bitrix24 with full functionality
Free Asterisk-connector Itgrix for Bitrix24
The free version of the module has limitations on the number of portal users, as well as on functionality, and is suitable for a small company or for a test before large-scale implementation.
Available number of users to work with the free tool:
- 2 users.
Functionality limits of the free version:
- only 1 call source;
- it is impossible to disable the automatically creation of a lead / contact for incoming and outgoing calls;
- call recording files are uploaded to CRM without the ability to attach records by links;
- only basic customizations of phone numbers are available.
Asterisk-connector Itgrix for Bitrix24
The minimum licence period for purchasing is 3 months. The longer the validity period of the purchased licence, the more profitable it is.
ℹ Please pay attention: the module supposes a one-time payment for the entire period of the chosen licence.
Go to the "Applications" section and enter "Itgrix" in the search bar.
Follow the simple instructions to install the module and perform basic integration configuration.
By our spesialists
Itgrix module is installed in 3 stages given below:
- 1.Installing the Itgrix app inside your Bitrix24 portal;
- 2.Installing the module on the server where your Asterisk-telephony is located;
- 3.Configuring integration using the app interface.
The price of the service is $99.
Distant configuring by specialists from Itgrix To achieve this goal, we will need:
- Access with administrative rights to the the server where your Asterisk-telephony is located and your Bitrix24 portal OR Distance access to the user's desktop with similar rights;
- Your help to get into contact with your specialist
- who is competent to answer questions about the business logic and
- who has the ability to make outgoing calls and answer incoming calls from the telephony that is being integrated.
Since 2010 we develop various web projects in Russian and English (sites based on 1C-Bitrix, complex web services, mobile applications, etc.), and since 2015 we implement and modify Bitrix24, install and configure Asterisk, integrate Bitrix24 corporate portals with 1C, Asterisk-telephony and other systems to optimize business operations and provide customer convenience.
Web development company «Itgro» is a Bitrix24 gold partner, awarded with certificates of the BitrixAwards (in 2019) for the 5th place in the category "The best Apps24 author", as well as for the 1st place in the category "Sales Leader" of the cloud version of Bitrix24 in the Ural region of Russia.
We work with clients all over the world. Our integration module is already used in countries such as: Russia, USA, Hungary, Brazil, Peru, Colombia, Belarus, Ukraine, Moldova, Albania, Kazakhstan, Kyrgyzstan, Uzbekistan, Georgia, Armenia, Vietnam, India, Costa Rica, Ecuador, etc.