What is Itgrix

Itgrix is a reliable tool for integration of your Bitrix24 or Kommo corporate portal and IP-telephony Asterisk for effective work with calls.

Our module advantages

Technical features

• The ability to install on any server that meets the system requirements;

• Suitable for installation: pure Asterisk, FreePBX, Elastix or Issabel;

• Additional software is not required;

• All the configured functions of your telephony will be kept (distribution and groups of incoming calls, call queues, and much more);

• Choosing storage location for conversation records – inside Bitrix24 or on your server;

• The setup doesn't require programming skills;

• Supported on any Bitrix24 commercial plan, including the self-hosted.

Look how it works!

After installing the Itgrix module and configuring integration, your CRM is enriched with additional functionality.

Important features available after integration

Lead creation

Info about calls

Click-to-call

Auto call distribution

End-to-end analytics

✅ Automatic lead creation

Contacts are instantly added to the CRM:

• A contact is created for an unknown phone number;

• The responsible person is identified and fixed in the CRM (by default, the responding employee);

• Bitrix24 also specifies the source and type of request.

✅ Full information about calls in your CRM

All conditions have been created to avoid losing a single client:

• Call history is generated for each client;

• Recordings of conversations that can be played and downloaded;

• Call duration is displayed;

• All missed calls are fixed;

• Automatic creation of an activity for the employee responsible for the missed calls from known numbers.

✅ One-click client calls (click-to-call)

One-click call directly in the interface or call by dialling the number in the built-in interface - pick up the phone and wait for the connection with the client.

Pop-up call card, that stays in place during a conversation, with main information about the client, comment to ongoing call, creating a deal and invoice, as well as switching to the client's card.

✅ Automatic connection to the responsible person

Each customer's call is directed to the responsible person - without a secretary and a voice menu:

• The responsible person is fixed in the client's card;

• All recurring calls from the client are forwarded to the responsible person assigned by the system;

• Each call’s card display the person who answered it.

✅ End-to-end analytics

Fixing traffic sources and the type of request (call, email, chat) in the lead card.

Ability to generate reports on lead sources, advertising ROI and channels performance.

Kommo

Contact creation

Create calls

Automatic distribution

Missed call log

Sales funnels

Calls from CRM

Call card

Additional functionality

Open customization options and detailed documentation for administrators.

Modify the functionality for the specific needs of your business:

Price list of the Itgrix – Asterisk-integration module

Free connector for Bitrix24

Connector for Bitrix24 with full functionality

The cost of the license is listed on the website

Please pay attention: only limited functionality of the module for 2 users is available for free. But: as a bonus, after installing the free Itgrix integration module, you are given the opportunity to test the full functionality 7 days + 7 days on request.

The difference between the free version of Itgrix and the paid one

The free version of the module has limitations on the number of portal users, as well as on functionality, and is suitable for a small company or for a test before large-scale implementation.

Available number of users to work with the free tool:

• 2 users.

Functionality limits of the free version:

• only 1 call source;

• it is impossible to disable the automatically creation of a lead / contact for incoming and outgoing calls;

• call recording files are uploaded to CRM without the ability to attach records by links;

• only basic customizations of phone numbers are available.

To remove the limits, switch to full Itgrix mode. To achieve this goal, you need to purchase a licence for the module by contacting Itgrix specialists.

The cost of the license is listed on the website

Please pay attention: only limited functionality of the module for 2 users is available for free. But: as a bonus, after installing the free Itgrix integration module, you are given the opportunity to test the full functionality 7 days + 7 days on request.

For Kommo

Where to find the Itgrix integration module

On website

Directly in your corporate portal

Go to the "Applications" section and enter "Itgrix" in the search bar.

🚀How to start using Itgrix?

Follow the simple instructions to install the module and perform basic integration configuration.

By yourself

By our spesialists

Before starting the installation please check your source data for compliance with the minimum system requirements.

Itgrix module is installed in 3 stages given below:

1. Installing the Itgrix app inside your Bitrix24 portal;

2. Installing the module on the server where your Asterisk-telephony is located;

3. Configuring integration using the app interface.

You should follow our step-by-step instruction for quick and correct self configuration of the Itgrix module

After completing the configuration, we recommend that you test the integration using test cases.

Additionally, it is possible to order the configuration of Asterisk integration with your CRM by Itgrix specialists.

🏷️The price of the service is $99.

2 extra weeks of using the module as a gift!

Distant configuring by specialists from Itgrix To achieve this goal, we will need:

• Access with administrative rights to the the server where your Asterisk-telephony is located and your Bitrix24 portal OR Distance access to the user's desktop with similar rights;

• Your help to get into contact with your specialist

  • who is competent to answer questions about the business logic and

  • who has the ability to make outgoing calls and answer incoming calls from the telephony that is being integrated.

Installation for Kommo

The software developer

Developer of the Asterisk-integration module Itgrix – «Itgro» company.

Since 2010 we develop various web projects (sites based on 1C-Bitrix, complex web services, mobile applications, etc.), and since 2015 we implement and modify Bitrix24, install and configure Asterisk, integrate Bitrix24 corporate portals with 1C, Asterisk-telephony and other systems to optimize business operations and provide customer convenience.

Achievements

Web development company «Itgro» is a Bitrix24 gold partner, awarded with certificates of the BitrixAwards (in 2019) for the 5th place in the category "The best Apps24 author", as well as for the 1st place in the category "Sales Leader" of the cloud version of Bitrix24 in the Ural region of Russia.

Official website of our connector: https://itgrix.com/

Itgrix in figures

The geography of our clients

We work with clients all over the world. Our integration module is already used in 21 countries all over the world.