What is Itgrix

✅ Automatic lead creation

Contacts are instantly added to the CRM:

• A contact is created for an unknown phone number;
• The responsible person is identified and fixed in the CRM (by default, the responding employee);
• Bitrix24 also specifies the source and type of request.

✅ Full information about calls in your CRM

All conditions have been created to avoid losing a single client:

• Call history is generated for each client;
• Recordings of conversations that can be played and downloaded;
• Call duration is displayed;
• All missed calls are fixed;
• Automatic creation of an activity for the employee responsible for the missed calls from known numbers.

✅ One-click client calls (click-to-call)

One-click call directly in the interface or call by dialling the number in the built-in interface - pick up the phone and wait for the connection with the client.

Pop-up call card, that stays in place during a conversation, with main information about the client, comment to ongoing call, creating a deal and invoice, as well as switching to the client's card.

✅ Automatic connection to the responsible person

Each customer's call is directed to the responsible person - without a secretary and a voice menu:

• The responsible person is fixed in the client's card;
• All recurring calls from the client are forwarded to the responsible person assigned by the system;
• Each call’s card display the person who answered it.

✅ End-to-end analytics

Fixing traffic sources and the type of request (call, email, chat) in the lead card.

Ability to generate reports on lead sources, advertising ROI and channels performance.

1. Turn on the customizer in the Itgrix interface;
2. Look through the documentation for administrators;
3. Choose the necessary add-ons and set up customization.

Any doubt about your own technical skills?
Order the necessary modification from us.

The cost of the license is listed on the website

The difference between the free version of Itgrix and the paid one

The free version of the module has limitations on the number of portal users, as well as on functionality, and is suitable for a small company or for a test before large-scale implementation.

Available number of users to work with the free tool:

• 2 users.

Functionality limits of the free version:

• only 1 call source;
• it is impossible to disable the automatically creation of a lead / contact for incoming and outgoing calls;
• call recording files are uploaded to CRM without the ability to attach records by links;
• only basic customizations of phone numbers are available.

The cost of the license is listed on the website

Itgrix module is installed in 3 stages given below:

1. Installing the Itgrix app inside your Bitrix24 portal;
2. Installing the module on the server where your Asterisk-telephony is located;
3. Configuring integration using the app interface.

You should follow our step-by-step instruction for quick and correct self configuration of the Itgrix module

Additionally, it is possible to order the configuration of Asterisk integration with your CRM by Itgrix specialists.

:label:The price of the service is $99.

Distant configuring by specialists from Itgrix
To achieve this goal, we will need:

• Access with administrative rights to the the server where your Asterisk-telephony is located and your Bitrix24 portal
  OR
  Distance access to the user's desktop with similar rights;
• Your help to get into contact with your specialist
  • who is competent to answer questions about the business logic
    and
  • who has the ability to make outgoing calls and answer incoming calls from the telephony that is being integrated.