Changelog Itgrix_bx

Versions

Version (new features)

Type

Latest release (patch)

Latest

- 29.04.2025

Supported

- 19.02.2025

Supported

- 19.11.2024

Versions are denoted with three numbers X.Y.Z:

X - major version, big changes that may break compatibility
Y - minor version, new features and improvements
Z - patch, bug fixes

Last 3 minor versions are being updated with patches. Latest minor version contains newest features and all applicable bug fixes. Supported versions are only getting compatible bug fixes.

To update to version X.Y.Z: /opt/itgrix_bx/update.sh --version=X.Y.Z

Changelog

Versions are sorted by release date.

3.13.9

29.04.2025

Fixed:

Fixed updating call recording path in the CDR table when the original recordingfile value does not contain a full path (observed since version )
Added support for the Accept: application/json header in the /state API endpoint
Prevent updating call recording path in the CDR table if the recordingfile field alias matches another field

Customizer:

Added initial_cdr_recordingfile and updated_cdr_recordingfile parameters to the customize_record_conversion customization
Logging functions in the customizer now accept values of any type, not just strings
Added the call ID (2_call_id) in the process_record_file_path and customize_autodistribution customizations

3.13.8

10.04.2025

Admin panel:

Added query history on the Itgrix DB page

Fixed:

Fixed updating recording name in CDR table when converting recordings to mp3 (observed since version v)

3.13.7

02.04.2025

Admin panel:

Added handling for Supervisor service HTTPS access misconfiguration in admin panel (observed since version v)
Fixed display of new customizations in admin panel (observed since version v)
Updated tooltip about enabling mp3 recording conversion

Fixed:

Fixed crash when disconnecting from Asterisk DB during query execution (observed since version v)
Fixed table creation order in Itgrix DB when using the --sql flag (observed since version v)
Added regular logging of call statistics from Itgrix DB

3.13.6

17.03.2025

Fixed:

Fixed how trunk black/white list is applied: now only applies to incoming calls (observed since version v)
Disabled record conversion through customization by default, using converter settings from admin panel instead
Changed the ffmpeg executable path from relative to absolute by default

3.13.5

11.03.2025

Admin panel:

Fixed how customizations are displayed in admin panel in subscription mode (observed since version v)

Fixed:

Fixed crash when reading outdated call registration data from database (observed since version v)
Added default HTTPS port for Supervisor service

3.13.4

10.03.2025

Admin panel:

Fixed Asterisk database status check error before creating tables in Itgrix database (observed since version v)

Fixed:

Improved call re-registration procedure during reprocessing
Fixed handling of callbacks from short numbers
Changed conditions for free license with Bitrix24 Market subscription: 5 users, basic customizations only

3.13.3

03.03.2025

Fixed:

Fixed loading of user IDs from saved calls when resuming work (observed since version v)
Fixed outdated data cleanup flags functionality (observed since version v)
Added statistics for database operation execution time
Improved logging for database operation timeouts

3.13.2

27.02.2025

Admin panel:

Fixed execution of custom SQLite "update" queries from admin panel (observed since version v)

Fixed:

Fixed crash when checking for presence of registration in call data (observed since version v)

3.13.1

26.02.2025

Admin panel:

Fixed displaying outdated version of black/white lists page in admin panel (observed since version v)
Fixed issue with displaying updates in admin panel (observed since version v)
Fixed output format for minimum Asterisk version in statuses in admin panel

Fixed:

Removed examples of allowed users from initial configuration file

3.13.0

24.02.2025

New:

The state.json file is replaced with an SQLite database state.db. This entails:
- During low activity, the application reprocesses calls that had errors during initial processing
- Results of each action during call processing are saved and used during reprocessing to prevent duplication
- After restarting, accumulated calls from the downtime period are processed in a separate low-priority thread and don't block processing of current calls, similar to reprocessing during low activity
- Reduced logging volume, now call data is only logged at the end of the call by default
Added conversion of call recordings in the main logic (not in customization) using third-party converters, including ffmpeg bundled with the module
Added ability to pass arbitrary data between customizations without using a special database
Added black/white list for trunks in admin panel
Added new customizations: recording conversion parameters, recording search request, Originate response processing

Admin panel:

Status page now shows presence/activity in CRM for all users selected in settings
Added recording conversion settings
Added "Itgrix DB" page for accessing state.db
Improved work with lists
Improved work with websockets
Fixed presence of inactive users in lists

Call data processing:

Implemented processing of C2C calls to multiple devices via PJSIP protocol
Fixed missing conversation end in one of the calls during attended transfer
Fixed processing of unanswered FollowMe calls

Fixed:

Fixed output of escaped Unicode characters in logs
Fixed use of parallel batch requests with low fill percentage
On CRM error 401, token update is attempted
Added timeout for application shutdown procedure
Improved error handling in CRM connector
Improved logging of CRM request errors

Customizer:

Data from AMI OriginateResponse message is included in call registration data
Updated documentation in customizations

Supervisor service:

Added HTTPS support

3.12.9

19.02.2025

Admin panel:

Fixed errors when saving changes in setup master
Fixed handling of "certified" versions of Asterisk

Fixed:

Added support for path parameter in /get_config API node
Fixed error when comparing timestamps of conversation end times on x32 systems
Added protection against potential hangs during application shutdown process

3.12.8

13.01.2025

Admin panel:

Updated order, names and logos of applications on CRM authentication page
Fixed display of the services restart button
Fixed settings saving when moving between steps in the setup master
Fixed password display

Fixed:

Fixed responses to /pbx/read_call, /pbx/read_cel and /crm/request requests when the module is stopped
Fixed rare hanging when reprocessing partially processed calls (observed since version v)

3.12.7

17.12.2024

Admin panel:

Fixed displaying old logs in response to a call reprocessing request (observed since version v)

Fixed:

Fixed hanging when both AMI and MySQL fail simultaneously
Fixed rare crash when simultaneously filling and outputting statistics data (observed since version v)
Added an attempt to automatically update the token when there is an authorization error in CRM
Improved logging of CRM request errors

3.12.6

20.11.2024

Admin panel:

Fixed regular loss of connection with the websocket for updating the application status in the admin panel (observed since version v)

Fixed:

Fixed reading of integer values in diagnostic requests to the Asterisk DB (observed since version v)
Fixed handling of inactive users: prioritize active users when searching by phone number (observed since version v)

3.11.13

19.11.2024

Admin panel:

Updated customization documentation in the Admin Panel

Fixed:

Added caching for inactive users
Improved handling of C2C server connection errors
Fixed logging of attended transfer result (observed since version v)
Fixed reading of integer values in diagnostic requests to the Asterisk DB

3.10.19

19.11.2024

Admin panel:

Updated customization documentation in the Admin Panel

Fixed:

Extended the list of default AMI permissions
More detailed logging of call registration data
Fixed rare crash when reading AMI data
Fixed error reading ID when creating a task
Improved handling of C2C server connection errors
Fixed reading of integer values in diagnostic requests to the Asterisk DB

Customizer:

Allowed increasing the timeout for recording path customization

3.12.5

08.10.2024

Fixed:

Fixed logging of record file content on request timeout
Added request ID to /crm/request responses
When handling /pbx/read_call requests, the request ID is logged, and a warning is logged if zero CEL records are found
Enabled logging of a successful call transfer

3.12.4

03.09.2024

Admin panel:

Updated documentation for customizations in the Admin Panel

Fixed:

Fixed errors when searching for inactive users in the module API (observed since version v)
Fixed error handling for reading requests from the C2C server
Fixed default behavior for customizations of record links and card display: instead of canceling the request, do not make any changes (observed since version v)
Fixed logging of special HTML characters
Fixed error when logging incoming requests (observed since version v)

3.12.3

18.07.2024

Fixed:

Fixed potential hang up of the HTTP server authorization when there is a simultaneous timeout and success
Added caching for inactive users

3.11.12

04.07.2024

Fixed:

Fixed rare crash when determining responsible user for calls that are unanswered on IVR
Fixed an error in the alternative method of finding the conversation ID during an attended transfer
Fixed error reading ID of a created task (observed since version v)
Fixed rare freeze during prolonged network communication issues with AMI (observed since version v)

3.12.2

03.07.2024

Admin panel:

Fixed displaing result after clicking the "Refresh Users" button (observed since version v)

Fixed:

Fixed rare crash on calls with empty numbers in transfers (observed since version v)
Fixed rare crash when determining responsible user for calls that are unanswered on IVR (observed since version v)
Fixed rare freeze during prolonged network communication issues with AMI (observed since version v)
Fixed error in calculating statistics data per hour (observed since version v)
Expanded CRM request statistics

3.12.1

26.06.2024

Fixed:

Fixed an error in editing trunk sources in the admin panel (observed since version v)
Fixed an error in loading users in the admin panel (observed since version v)

3.12.0

18.06.2024

New:

CEL events with channame in the format Local/... are now processed and used for handling attended transfers
Added updating responsible users in repeated leads
Improved performance by sending multiple batch requests to the CRM simultaneously
Creation of an entity is considered successful as long as an ID is received, even if the entity itself is not fetched successfully
Changed the format of internal IDs in logs
More traceable logging using internal IDs for autodistribution, C2C, and requests from customizations
Improved handling and error output for CRM requests
A report for tech support can be generated by running the application with the --report flag, even if the normal startup is unsuccessful
In the /pbx/read_call request, you can specify the interval settings between call events and include related calls
Added support for .json data format in the /pbx/read_cel request
In the /crm/request requests, you can specify the call ID

Admin panel:

Added support for displaying multiple messages in one application status on the main page
Added FMC configuration page
Improved real-time updating of application statuses

Fixed:

Explicitly specify the use of date in file names in the logrotate settings during installation
Improved handling of time zones when reading CEL
Unknown call types are no longer dropped from the cache when answered
Made the procedure for updating phone numbers in a call safer
Fixed an error in the alternative method of finding the conversation ID during an attended transfer

Customizer:

Added customization for rejected call events, allowing handling of calls between employees, unrecognized calls, duplicate calls, and calls with incorrect data
Call transfers are now stored as separate objects in call data
User cache can now be used for searching by ID and phone number in the user request
ActionID parameter for Originate is included in customization

3.11.11

30.05.2024

Fixed:

Fixed display of successful CRM authorization
Fixed rare settings validation errors
Fixed multiple restarts when updating CRM token while admin panel is open (observed since version v)
Fixed hiding of call card after long calls (observed since version v)
Improved error handling for CRM authorization
Updated default AMI permissions
Fixed license check schedule errors (observed since version v)
Fixed rare crash when reading AMI data
More detailed logging of call registration data
Added logging of the moment when an Originate request is sent

3.10.18

08.04.2024

Fixed:

"Users" requests can work based on cache when there is no connection to CRM
Fixed user cache reset when requesting users with a filter (observed since version v)
Fixed a potential freeze on license check errors (observed since version v)
Fixed error when closing call card on prolonged conversations

3.11.10

04.04.2024

New:

Added a new optional permission user.userfield for accessing custom user fields

Admin Panel:

Added links to the most recent documentation in tips in the admin panel

Fixed:

Fixed user cache reset when requesting users with a filter (observed since version v)
Fixed error when registering a call with an external line not belonging to the current instance (observed since version v)
Fixed a delay in the processing of attended transfers in presence of local channels (observed since version v)
Fixed a rare error in determining call status on call end (observed since version v)
Fixed license check error when launching customizations (observed since version v)
Fixed a potential freeze on license check errors (observed since version v)

3.11.9

12.02.2024

Admin Panel:

Updated tips in the admin panel

Fixed:

Implemented synchronization of from numbers between initial outgoing PJSIP conversations
Added autoreplacement for client numbers in C2C calls in default settings (on initial installation): removal of non-digit characters
Disabled autoreplacement of FMC numbers in default settings (on initial installation)
Fixed extraneous license requests when updating CRM token
Fixed detection of fmc_patterns file path for non-standard installations

Logs:

Fixed incorrect entity search error output in OriginatedConversationRequested
Fixed incorrect logging of ID in channel creation error

3.11.8

18.12.2023

Fixed:

Fixed a crash when dialing an unrecognized FMC number (observed since version v)

3.11.7

11.12.2023

Admin Panel:

Fixed issues with displaying the list of external lines in the admin panel (observed since version v)

Fixed:

Not only the user's number but also the client's number can be found on call end (observed since version )
When starting an outgoing call with PJSIP user number, it is used in all simultaneously initiated conversations and not just one
Fixed timezone when parsing channel creation time (observed since version v)
"Users" requests can work based on cache when there is no connection to CRM
Added a statistics section with errors and calls to the /status request

3.9.11

24.11.2023

Admin Panel:

MySQL output in admin panel shows NULL values correctly

Fixed:

Fixed a rare freeze when disconnecting from AMI (observed since v)
Fixed a rare case of C2C client restarting in a loop (observed since v)

3.10.17

24.11.2023

Admin Panel:

Updated status text for absence of recent call records in the CDR table

Fixed:

Fixed a rare freeze when disconnecting from AMI (observed since v)
Added support for reading from CEL "extra" column with NULL values
Fixed a rare case of C2C client restarting in a loop (observed since v)
Improved error handling for AMI connection errors

3.11.6

15.11.2023

Admin Panel:

Fixed error when editing trunks list (observed since v)
Improved validation of CORS host values and portal address

3.11.5

14.11.2023

Admin panel:

Fixed error when saving settings on first launch (observed since v)
Updated table formatting on MySQL page
Updated status text for absence of recent call records in the CDR table

Fixed:

Improved call synchronization while handling call pickup events
Fixed unnecessary restarts when updating token on a schedule (observed since v)
Fixed a rare case of C2C client restarting in a loop (observed since v)
Improved error handling for AMI connection errors
Fixed a rare misinterpretation of hangup reason (observed since v)

3.11.4

17.10.2023

Admin panel:

Fixed saving of prefix list and blacklist/whitelist in admin panel

Fixed:

Fixed direction detection error during handling of attended transfers in some incoming calls
Added support for reading from CEL "extra" column with NULL values
Improved error output in logs

3.11.3

11.10.2023

Fixed:

Fixed saving changes of the trunk list in the admin panel (observed since v)
Fixed a rare freeze when disconnecting from AMI (observed since v)
Fixed the reset of the last read CEL ID after restart
Fixed a rare error of timezone determination for CEL events
Fixed missing call start event when the client number becimes known upon answer (observed since v)
Fixed a hanging when ending a conversation repeatedly during attended transfer (observed since v)
Fexed incorrect termination of conversation during attended transfer (observed since v)
Fixed a crash when a conversation is missing during attended transfer (observed since v)
Fixed cancellation of task creation from customization (observed since v)

3.10.16

13.09.2023

Admin panel:

MySQL output in admin panel shows NULL values correctly
Added ability to resize query field on MySQL page
Fixed minor layout issues on admin panel pages

Fixed:

Fixed rare issue with conversations priority (observed since v)
Fixed incorrect error logging during entity creation for C2C calls (observed since v)
Fixed duplicate reading of call events that are in the processing queue at the time of restart

Customizer:

Fixed handling of task creation cancellation from customization (observed since v)

3.11.2

13.09.2023

Admin panel:

Fixed delay in displaying statuses on the main page (observed since v)
Added ability to resize query field on MySQL page
Fixed minor layout issues on admin panel pages

Fixed:

Fixed leakage of open files towards system limit when handling token file (observed since v)

3.11.1

06.09.2023

Fixed:

Fixed saving autoreplacement settings in admin panel (observed since v)
Fixed crashing on database connection errors (observed since v)

3.11.0

31.08.2023

New:

Added separate autoreplacements for FMC numbers, trunks, and Originate requests
Added setting for CRM data language
Extended support for attended transfers with more call configurations
In attended transfers, time when employees talk to each other is not counted towards either of the two conversations
Added support for calls where the to number in conversations is unknown until answered
Multiple app instances working with the same portal now track their ownership/use of event handlers and external lines
Paused calls are preserved across service restarts
Added attaching call recordings for calls that are unanswered on IVR
Added handling for AMI OriginateResponse event
C2C requests from CRM are matched against Asterisk calls using IDs instead of phone numbers
Data of very large calls are now compressed before being passed to customizations

Admin panel:

Application status is now updated live and visible on all pages when issues are present
Added indication of active offline license
Separated settings of external lines from trunks
When settings master is completed successfully, business logic page opens automatically
Moved prefixes from business logic page to module settings page
"Restart services" button on the main page now displays state of the restart process

Customizer:

Execution timeout is now configurable for every customization separately
Allowed enabling/disabling all customizations, even those that used to be "mandatory"
Customizer logs are formatted similarly to those of CRM requests

Logging:

Log fields are padded to improve readability
CRM requests that are grouped into batches are not logged separately after the batch, with IDs of related calls
More detailed logging of CEL processing
Total number of calls and active calls are logged when saving calls to state.json
"Processing finished" is logged even when end of call is not being processed
Added request UUID to /crm/request logs

Fixed:

CEL event processing timeout is increased to 3 hours
MySQL output in admin panel shows NULL values correctly
Autodistribution ignores inactive users during responsible lookup
FMC numbers are refreshed at the same time as the users cache
Fixed placeholder margins in admin panel
CRM error 500 is not considered a network issue anymore
Fixed handling of special characters in phone numbers during C2C calls
Fixed delayed switching of portal in the bottom-left corner of admin panel pages
Fixed missing restart upon modification of the token file
Improved error handling when app finishes working

3.10.15

15.08.2023

Fixed:

Fixed editing ports in admin panel
Changed logging levels of some events

3.9.10

15.08.2023

Fixed:

last_id is no longer reset on restart when state.json is disabled
Fixed admin panel crash when editing C2C address (observed since v)
Fixed editing ports in admin panel

3.8.9

15.08.2023

Fixed:

last_id is no longer reset on restart when state.json is disabled

3.10.14

24.07.2023

Fixed:

last_id is no longer reset on restart when state.json is disabled
Added CRM authorization information to the response of /status request
Fixed repeated processing of "conversation ended" stage during blind transfer
Fixed admin panel crash when editing C2C address (observed since v)

3.10.13

27.06.2023

Fixed:

Fixed potential problems with checking license
Attended transfer now triggers processing not only for answer but also for conversation request
Added support for attended transfer without answer in conversation between employees
Fixed issue with determining the path to state.json on non-new and non-primary application instances (observed since v)
Fixed logging of requests from C2C-server

3.10.12

02.05.2023

Fixed:

Fixed MySQL connections leak
Optimized work with enities on autodistribution
Status of unanswered call is defined by direction: incoming is missed, outgoing is temporarily unavailable
Fixed missing CallStarted stage while processing some C2C calls* Оптимизирована работа с сущностями при автораспределении
Fixed AMI reconnection error when changing authentication data
Fixed Apix reconnection error when switching portals
Improved logging for CEL processing

3.9.9

02.05.2023

Fixed:

Status of unanswered call is defined by direction: incoming is missed, outgoing is temporarily unavailable
Fixed missing CallStarted stage while processing some C2C calls* Оптимизирована работа с сущностями при автораспределении
Fixed AMI reconnection error when changing authentication data

3.8.8

02.05.2023

Fixed:

Optimized work with enities on autodistribution
Status of unanswered call is defined by direction: incoming is missed, outgoing is temporarily unavailable
Fixed missing CallStarted stage while processing some C2C calls

3.10.11

23.03.2023

Fixed:

Fixed incorrect check for minimal Asterisk version (13.0.0)
Fixed crash when target conversation is missing in attended transfer of an outgoing call (observed since v)
Optimized launch procedure (observed since v)
Fixed string case for application status in /status API request output

Customizer:

Fixed missing entity in call structure for C2C calls (observed since v)

3.10.10

07.03.2023

Fixed:

Fixed rare hangs while processing C2C calls (observed since v)
Fixed attaching records for calls that are unanswered on IVR (observed since v)
Unanswered call status now depends on its direction: missed for incoming, temporarily unavailable for outgoing (observed since v)
Fixed processing attended transfers with non-standard configuration (observed since v)
Fixed processing incoming answered calls distributed to FMC numbers (observed since v)
Restored launch flag --legal (observed since v)
Optimized entity search on autodistribution (observed since v)
Improved logging

Customizer:

Added new fields old_description and record_url to attach record URL customization

3.10.9

14.02.2023

Admin panel:

Fixed crashing after loading module settings page

Fixed:

Fixed incorrect processing of attended transfers on outgoing calls (observed since v)
Fixed problem with establishing connection on some routes of certain ISPs that caused TLS Handshake timeout
Fixed C2C requests not being processed when experiencing errors with accessing calls data
Fixed a rare problem with processing unanswered outgoing calls

Customizer:

Added missing data to customizations

3.9.8

14.02.2023

Fixed:

Fixed problem with establishing connection on some routes of certain ISPs that caused TLS Handshake timeout

3.8.7

14.02.2023

Fixed:

Improved error handling when checking license key
Fixed problem with establishing connection on some routes of certain ISPs that caused TLS Handshake timeout

3.10.8

31.01.2023

Fixed:

Improved error handling when checking license key

3.9.7

31.01.2023

Fixed:

Improved error handling when checking license key

3.10.7

31.01.2023

Admin panel:

Fixed small layout errors

Fixed:

Fixed error while checking license key right after start (observed since v)
Fixed rare hangs when one call event is processed multiple times (observed since v)
Improved logging

3.9.6

31.01.2023

Fixed:

Fixed error while checking license key right after start (observed since v)
Improved logging

3.10.6

23.01.2023

Fixed:

Fixed hanging on restart
Improved logging

3.9.5

19.01.2023

Fixed:

Checking working day status is now available in the free application as well
Fixed rarely setting incorrect end time in conversation
Incoming unanswered call status is changed from 480 (temporarily unavailable) to 304 (missed) and activity is created as open
During Click-to-Call the to number is updated according to customization output
Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
Fixed error "user is not administrator" being shown incorrectly in CRM status
Fixed autodistribution to inactive users
FMC numbers from CRM are now updated simultaneously with users cache (hourly)
Fixed escaping in csv files
Improved output for request errors
Improved logging

Customizer:

Added more cases for removing duplicated paths in recording path customization

3.8.6

19.01.2023

Fixed:

Checking working day status is now available in the free application as well
Fixed rarely setting incorrect end time in conversation
Incoming unanswered call status is changed from 480 (temporarily unavailable) to 304 (missed) and activity is created as open
During Click-to-Call the to number is updated according to customization output
Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
Fixed error "user is not administrator" being shown incorrectly in CRM status
Fixed autodistribution to inactive users
FMC numbers from CRM are now updated simultaneously with users cache (hourly)
Improved output for request errors
Improved logging

Customizer:

Added more cases for removing duplicated paths in recording path customization

3.10.5

18.01.2023

Fixed:

Fixed a rare memory leak when events processing times out (observed since v)
Fixed autodistribution to inactive users
FMC numbers from CRM are now updated simultaneously with users cache (hourly)
Increased frequency of logging applicaton status (hourly)
Fixed incorrect log entries

Customizer:

Added more cases for removing duplicated paths in recording path customization

3.10.4

28.12.2022

Fixed:

Fixed crash when processing unanswered call to an FMC number when uploading recording files to CRM is enabled (observed since v)

3.10.3

28.12.2022

Fixed:

Fixed crashes when call is transferred to an FMC number and not answered (observed in v)
Added registration for unanswered calls that were distributed to FMC numbers

3.10.2

26.12.2022

Admin panel:

Fixed error when editing list of allowed users
Added check for CEL being outdated by 15 hours to main page, with priority higher than missing extra field
Added check for CDL being outdated by one hour
Added extra field to example MySQL queries

Fixed:

Phone numbers in a call are now processed at the beginning of every stage, if they weren't processed yet
Fixed updating to number in a call (observed since v)
Fixed hanging on state.json saving problems (observed since v)
Fixed a problem of deleting old calls from state.json (observed since v)
Fixed order of from/to numbers in recording URLs (observed since v)
Fixed external lines updating errors (observed since v)
Original trunk number is now used for matching trunk settings and external line on call finish, instead of customized number
Added registering unanswered calls to FMC numbers similarly to calls unanswered on IVR, when the phone number can't be retrieved
Fixed a rare crash on token read problems
Fixed a config handling problem when building a tech support report (observed since v)

Customizer:

Removed extraneous launch of post_registration customization after finishing call registration
Fixed building legacy entity data

3.10.1

12.12.2022

Fixed:

Fixed error while building list of phone numbers for call recording search (observed in v)
Fixed hanging when searching for call recordings in calls with no conversations (observed in v)
Added path parameter to /status API request

3.10.0

08.12.2022

Attention! These changes may affect your work with application:

Minimum required version of Asterisk has been updated to 1.13.0. Starting from this version, CEL has the extra field present and formatted as we need.
Application will still work on older versions, but with warnings. Call transfers will be processed in compatibility mode and pickups will not be processed.
There are changes in application main logic and customizations launch order. This is especially important for non-standard customizations of phone numbers, need_registration customization, and black/white lists.
need_registration and black/white list are now called at the beginning of every call processing stage, except CallStarted. Phone numbers customizations are now only called when the numbers first appear - on CallStarted and ConversationRequested.
Data passed to customizations have changed, but the legacy data is preserved for backward compatibility.
"Default" customizations will update automatically, but if there are any changes in them, then they will need manual rewriting. The most significant change is that all customizations now receive a call_full object with more detailed call data. All the data now should be taken from this object.
If you have ordered any customizations from us, please address our tech support for help with updating them.
Log format has changed: it has new field names and new time format.
If you had any additional applications set up for analyzing logs, e.g., for monitoring errors, then you will need to set them up again.
Changes in /etc/itgrix_bx/config.json and /opt/itgrix_bx/token.json are now tracked in real time.
You will not need to stop and restart the application anymore when editing those files, but keep in mind that any incomplete changes will also be applied instantly. If a config file with incorrect contents is saved during work, the application will continue working with previous settings, but the next launch attempt will fail.
When the config file has any incorrect data, they will not be ignored anymore. Instead, the application will refuse to start.
Requests from customizer functions to CRM will not expose any other data than results and errors anymore.
Such data as request execution time by CRM are now not available. If you were relying on them in your customizations, those will need to be rewritten.

New:

Enhanced standardization of the main application logic
Added an option to choose whether the call card is shown when phone is ringing or when answered
Checking working day status is now available in the free application as well
Added CORS white list settings (for managing from which domains it is allowed to make requests to the application, for instance, it could be your website)
Added API request /crm/request for sending requests to CRM through connector's queue, which prevents significant slowdown when making additional requests from customizations
Added new customizations for: showing call card, attaching call recording URL, and a customization after conversation is registered
Added real time tracking of changes in config and token files
Optimized setup of CRM event handlers and initial requests on application start
Optimized CRM list requests (entities, activities, tasks)
Updated log format

Admin panel:

Added automatic sorting of black/white list
Added indication for unsaved changes
Added automatic formatting for CRM portal address
Added error message when license prices fail to load
Added users internal phones configuration status on main page
Updated layout of log tables
Added error messages when inactive buttons are pressed
Fixed incorrect positioning of the chat button
Updated customizations help texts

Fixed:

Added graceful application stop procedure
Added centralized synchronous call data storage
Fixed repeated processing of calls / hanging of writing to state.json
Fixed rare crash when working with offline license
Activity requests now specify exact set of fields to fetch
Resetting user list also resets FMC numbers
Fixed incorrect attachment of recording URL and/or files in some cases (split phone trimming logic)
When recordings are configured to be attached with links, activity customization runs after attaching record instead of simultaneously
Fixed hanging after reconnecting to AMI after losing connection
Fixed rarely setting incorrect end time in conversation
Incoming unanswered call status is changed from 480 (temporarily unavailable) to 304 (missed) and activity is created as open
During Click-to-Call the to number is updated according to customization output
Added version check for remote Asterisk through AMI
Fixed saving CEL that contains special characters in admin panel

Customizer:

Customizations now receive complete call data as call_full object together with legacy-data for backward compatibility
Added and applied CRM requests through application API
Autodistribution customization now processes trunk and receives all request data
Autodistribution customization now receives all entity data and the entity name is received even when user is unavailable
Customizer status (/status) shows false for all customizations if customizer is disabled
Entity customization now runs always rather than only for new entities
need_registration customization and phone numbers customizations now receive call stage and full call data
Activity customization now receives activity fields
Removed duplicate phone number customizations so now they only run when number first appears: either on CallStarted or on ConversationRequested
Added call recording URL attachment customization
Added autoreplacement and phone number customization on Click-to-Call
Added customization for show call card request
Added customization after registering conversation
Added an option to cancel requests by returning empty data in following customizations: conversation registration, registration finish, attaching recording URL, show call card
Combined output is now read when running customizations
It is now possible to register conversation from registration finish customization
Updated log format in customizer
Customizer is using new call data preferentially
Updated standard customizations

Supervisor:

Update error now contains absolute path to update.log
Fixed version output in supervisor API

3.9.4

30.09.2022

Admin panel:

Added automatic sorting for black/white list
Added automatic formatting and validity check for CRM portal address
Added displaying error if loading license prices fails

Fixed:

Fixed crash under high load when working with offline license (observed since v)
Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
Fixed incorrect fields in activity request
Fixed hanging after restoring AMI connection (observed since v)

3.8.5

30.09.2022

Fixed:

Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
Fixed incorrect fields in activity request

3.7.4

30.09.2022

Fixed:

Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes

3.9.3

11.08.2022

Admin panel:

Removed option to authenticate archived application
Updated license purchase page
Fixed errors when updating through admin panel

Fixed:

Fixed AMI authentication error in settings master (observed since v)

3.8.4

11.08.2022

Admin panel:

Removed option to authenticate archived application

Fixed:

Fixed a problem when changing autoreplacement settings (observed since v)
Fixed closing user-created activities (now only activities created from actual calls are closed)

Customizer:

Autodistribution customization now processes trunk and the rest of request data

3.7.3

11.08.2022

Admin panel:

Removed option to authenticate archived application

Fixed:

Fixed a problem when changing autoreplacement settings (observed since v)

3.9.2

08.08.2022

Fixed:

Fixed a problem when changing autoreplacement settings (observed since v)
Fixed closing user-created activities (now only activities created from actual calls are closed)

Customizer:

Autodistribution customization now processes trunk and the rest of request data
Fixed errors while setting time zone in customizer

3.9.1

01.07.2022

Admin panel:

Fixed uneditable input fields
Fixed listing of available updates
Updated help tips for autoreplacement

3.8.3

01.07.2022

Admin panel:

Added confirmation on successful reset of user cache
Fixed listing of available updates
Updated help tips for autoreplacement

Fixed:

Entity search on autodistribution now excludes closed leads
Connection error while reaching Bitrix authorization server now causes a restart instead of a stop
Fixed rare crash during multiple simultaneous C2C calls

Customizer:

Added autoreplacement and phone number customization to autodistribution

3.7.2

01.07.2022

Admin panel:

Обновлены тексты справки по автозамене
Fixed listing of available updates
Updated help tips for autoreplacement

Fixed:

Connection error while reaching Bitrix authorization server now causes a restart instead of a stop
Fixed rare crash during multiple simultaneous C2C calls

Customizer:

Added autoreplacement and phone number customization to autodistribution

3.9.0

23.06.2022

Admin panel:

Added button for restarting services
Non-optional customizations are listed together with optional ones
Updated help tips for customizations and autoreplacement
Added confirmation on successful reset of user cache
Fixed C2C address saving issue
Fixed escaping in csv files
Removed outdated cache timeout setting
Design improvements

Fixed:

Fixed hanging when trying incorrect AMI password
Connection error while reaching Bitrix authorization server now causes a restart instead of a stop
Fixed rare start/stop issues
Improved logging when connecting to database
Entity search on autodistribution now excludes closed leads
Fixed rare crash during multiple simultaneous C2C calls
Fixed slowing down when using license key
Added new data to report for tech support: system log, PHP and MySQL info, sudo, timezone settings, user info
Improved error handling when building report for tech support
Fixed access conflicts to shared resources when building report for tech support

Customizer:

Settings are moved to a json file
Added request timeout setting
Entity customization receives more data: call, entity data, registration
Fixed dataset that autodistribution customization receives when working day is stopped
Optional customizations don't run in free mode
Added autoreplacement and phone number customization to autodistribution
Added exception handling

3.9.0 is a "special" version, so needs to be done using the script with root access rather then through admin panel.

Starting from version 3.9.0, optional customization will only run with paid license:

process_registration_params.php
process_final_params.php
customize_entity.php
customize_activity.php
process_task_creation_params.php
customize_autodistribution.php

3.8.2

14.04.2022

Fixed:

Fixed problem with saving settings (observed since v)

3.8.1

06.04.2022

Fixed:

Fixed a rare error of CEL event processing while reading C2C call data (observed since v)
Fixed incorrect type of C2C call when internal number changes upon answer (observed since v)
Fixed logging when creating tasks with default title

3.7.1

06.04.2022

Admin panel:

Fixed a visual bug of the authentication button

Fixed:

Fixed a problem that was preventing state.json from being updated while processing of some CEL events was delayed (observed since v)
Fixed a rare error of CEL event processing while reading C2C call data (observed since v)
Fixed incorrect type of C2C call when internal number changes upon answer (observed since v)
Fixed autocompletion of tasks that have trunk in their title (observed since v)
Fixed error when reading settings of Apix TCP port (observed since v)
Fixed a rare error of checking connection to Bitrix24 authentication server (observed since v)
Fixed logging when creating tasks with default title
Improved logging when connecting to C2C-server

Customizer:

Added parameter is_ivr to customization need_registration

3.6.3

06.04.2022

Admin panel:

Updated help tips for task creation settings

Fixed:

Fixed a problem that was preventing state.json from being updated while processing of some CEL events was delayed (observed since v)
Fixed a rare error of CEL event processing while reading C2C call data (observed since v)
Fixed incorrect type of C2C call when internal number changes upon answer (observed since v)
Fixed autocompletion of tasks that have trunk in their title (observed since v)
Fixed "user" permissions check

Customizer:

Added parameter is_ivr to customization need_registration
C2C parameters are passed to the Originate customization

3.8.0

29.03.2022

New:

Updated how users are handled: all users are now cached once an hour and never fetched one-by-one
Added customization for autodistribution customize_autodistribution

Admin panel:

Updated UI logic when navigating master pages
Authentication code input field appears if the code wasn't received during first 10 seconds
In browsers with language that is not supported by admin panel, English will be used by default

Fixed:

Fixed a problem that was preventing state.json from being updated while processing of some CEL events was delayed (observed since v)
Fixed processing calls with attended transfers when channels in CEL are not marked as local
Call recording now can be searched without phone numbers, using only ID
Fixed autocompletion of tasks that have trunk in their title (observed since v)
Fixed creation of tasks with default title (observed since v)
Added new call statuses
Improved logging when choosing responsible users for missed calls

Customizer:

Added parameter is_ivr to customization need_registration
Added call registration data to process_final_params customization

3.7.0

22.02.2022

New:

Added
Switched to the new C2C-server "Apix v2"; old C2C-servers will not be used anymore
Added option to create tasks for unsuccessful outgoing calls

Admin panel:

Added Itgrix version and CRM portal in the bottom left corner on all pages
Default language is now based on browser language
Status checks on main page are done independently where applicable and status of checks that weren't done because of prerequisite tasks taking too long to complete are shown as Skipped
Added extra field aliad to DB settings
Added recordings address to settings master
Updated layout
Added/fixed status descriptions
Added field fot Supervisor service port
Updated hint texts

Fixed:

Fixed authentication server accessibility check (observed in v and earlier since the moment oauth.bitrix.info prohibited ping requests)
Fixed "user" permissions check (will appear in v and earlier after installing new version of application on portal)
Data from /status API request are periodically logged for diagnostics
Improved logging of C2C-server request errors

Customizer:

C2C parameters are passed to the Originate customization
Fixed time zone error

Old C2C-server located at c2c.bx24asterisk.ru will not be used anymore, starting from version 3.7.0. Make sure that the server where Itgrix integration mudule is installed allows access to the new C2C-server at apix.itgrix.ru.

3.7.0 is a "special" version, so needs to be done using the script with root access rather then through admin panel.

3.6.2

11.02.2022

Fixed:

Errors of API requests to licensing server on automatic license checks only cause license downgrade if the problem persists for 3 hours
Fixed registering unsuccessful C2C calls
Fixed CRM authentication error when all C2C-server options are disabled (observed since v)
Fixed /status API node crash when portal is not set (observed since v)
Variable #TRUNK# is added to task name patterns
Improved logging during launch
Improved logging while reading Asterisk configuration files
Improved logging when using /pbx/read_call API node

3.5.7

11.02.2022

Fixed:

Fixed registering unsuccessful C2C calls
If the callee number was not found (hangupcause 1 or 20) but the call was answered, then it's considered successful
Variable #TRUNK# is added to task name patterns
Improved logging when using /pbx/read_call API node

3.4.9

11.02.2022

Fixed:

Fixed registering unsuccessful C2C calls

3.6.1

14.12.2021

Admin panel:

Documentation links open in new tab

Fixed:

Fixed reconnecting to C2C-server on network problems
Fixed saving empty arrays to configuration file
Fixed repeated processing of recent calls on frequent restarts

Customizer:

Added duplicate path elements removal to recording path customization

3.4.8

06.12.2021

Fixed:

Fixed saving state.json when CEL events processing is delayed (observed since v)
Fixed handling CallBack data structure when using Apix
Fixed default task name for outgoing calls

3.5.6

06.12.2021

Fixed:

Fixed saving state.json when CEL events processing is delayed (observed since v)
Fixed hanging when switching to a non-existant portal

3.6.0

29.11.2021

New:

Added option for offline licensing using license key (only for x64 version with root privileges)
CRM authentication now does not require manually copying authentication code
Added FMC numbers recognition using a file with Wildcards and numbers from CRM user profiles
Added API node /status for authomated status monitoring
API node for manual CEL upload /pbx/read_cel now supports .csv data
API node /pbx/read_call returns processing logs
Reconnecting to AMI is now done without restarting application
Added flag --cleanlist for selective cleaning: h - Bitrix24 handlers, l - external lines, s - state.json

Admin panel:

Added option to download MySQL tables as .csv files
Added option to update with only patches or with all new functions
Admin panel suggests to update through terminal if the next version is "special" and can't be installed from admin panel
Fixed hanging after unsuccessfully addressing supervisor service
Fixed "Buy" buttons being blocked on license purchase page
Fixed a bug with switching admin panel state when switching portal
Fixed hanging when switching to a non-existant portal
Added supervisor service status in place of OS status
Added texts for new statuses
Updated application names
Small interface fixes

Fixed:

Fixed connecting to C2C-server multiple times
Fixed error with attaching yesterday's log to tech support report
Fixed saving state.json when CEL events processing is delayed (observed since v)
Fixed checking servers availability status when use of raw socket is prohibited
Added more output to update logs
Made attaching call recordings faster
Made loading user list faster
Fixed checking logrotate during installation
Fixed handling /read_cel request with empty request body (problem was observed since v)
Fixed default task name for outgoing calls
Fixed errors with checking numbers in config file (problem was observed since v)
Fixed clearing config file errors (problem was observed since v)
Removed outdated flag hostory-date, its function is replaced by API node /pbx/read_call

3.6.0 is a "special" version, so needs to be done using the script with root access rather then through admin panel.

3.5.5

11.11.2021

Fixed:

Fixed handling CallBack data structure when using Apix

3.5.4

10.11.2021

Admin panel:

Application names on CRM authentication page are updated

Fixed:

Fixed auto-saving token during work
Fixed MySQL aliases when run with the flag -T
Fixed a bug with reading arrays in module API requests
C2C calls are now sent to Asterisk even if number's channel is currently busy (such calls were cancelled since )
Fixed a possible crash when saving state.json (could happen since )
Increased timeout for processing CEL events
Fixed order of reading fields in CallBack request when using Apix
Fixed displaying error when requesting a conversation recording that doesn't exist
Fixed attempting to remove previous installation when it doesn't exist
API /pbx/read_call now returns logs for processed calls

Customizer:

Originate customization now allows to all fields that are not included in application config

3.4.7

09.11.2021

Admin panel:

Application names on CRM authentication page are updated

Fixed:

Fixed auto-saving token during work
Fixed MySQL aliases when run with the flag -T
Fixed a bug with reading arrays in module API requests
C2C calls are now sent to Asterisk even if number's channel is currently busy (such calls were cancelled since )
Fixed a possible crash when saving state.json (could happen since )
Increased timeout for processing CEL events
Fixed order of reading fields in CallBack request when using Apix

Customizer:

Originate customization now allows to all fields that are not included in application config

3.4.6

19.10.2021

Admin panel:

Fixed repeated login requests in admin panel
Logo in the top left corner is a link to the status page
Fixed data processing during initial setup
Small fixes for layout, texts and documentation links

Fixed:

Fixed handling empty and incorrect MySQL responses
Fixed error when registering external line if an empty trunk is present
Fixed CDR check bug for large tables
Option for checking working day status will only show up in versions that support this function
Fixed state.json not saving
Fixed a bug when checking DB settings after a previous successful check (present since )
When a call is answered, missing callee number can be updated even if it's an internal number and it will be checked for whether it's internal
Fixed a bug when changing a non-standard C2C-server address back to default
Fixed attaching yesterday's log to tech support report
Fixed displaying error when requesting a conversation recording that doesn't exist

Customizer:

Client's number customization is applied when creating and closing tasks
Added functions for updating contact, running business process, building module URL and recordings URLs
Customizer uses local time for log entries (was using UTC since )
Fixed exceeding CRM API rate limit by customizer (could happen since )

3.5.3

14.10.2021

Admin panel:

Small interface fixes

Fixed:

Added --cleanlist flag which defines what is cleaned by the flag --clean
When restarting after changing CRM settings, only handlers are deleted and external lines are kept
Callee number is checked for whether it is an internal number when it is updated upon answering call
Fixed state.json not saving
If there is a non-standard C2C server address in the config file, it will be used not only for connecting but also for registering handlers
Unanswered but "successful" calls (IVR) are registered as unanswered
Calls with status "Bearer capability not presently available" are now handled correctly
Fixed exceeding CRM API rate limit by customizer (could happen since )
Customizer uses local time for log entries (was using UTC since )
Fixed API authentication hanging after a large amount of authenticated API requests (about one thousend) (observed since v)

3.5.2

16.09.2021

Fixed:

If a call had no callee number when it started, callee number will be read when call is answered, even for internal numbers
More data added to reports for tech support

3.5.1

13.09.2021

New:

Extended support for call statuses in Bitrix24: in addition to Success and Unanswered, we now support statuses Busy, Declined, Temporarily unavailable, Not found and Unknown error
Added option to send call notifications to Bitrix24 chat (before they were always sent and now it's possible to disable them in admin panel)

Admin panel:

License switches without refreshing page when it updates via button in admin panel or when statuses are requested on main page
Application type in admin panel switches correctly without refreshing page when a new token is received
Moving to token page without reloading admin panel
When the application is updated on server, admin panel reloads
Added links to applications in Bitrix24 to the token page
Fixed loading changes in statuses on the initial setup results page
Fixed headers in the initial setup results page

Fixed:

Fixed incomplete stop when the authorized user is not administrator on the portal
Management of external lines is synchronized with the management of trunks: creation/deletion of a trunk causes same action to the corresponding external line
Fixed error when saving DB port during initial setup
Fixed a bug when checking DB settings after a previous successful check (present since )
Fixed rare problems preventing state.json from saving
Fixed a bug causing a call picked up with *8 to register for wrong number

Customizer:

Added function to start a business process
Added functions for working with call recordings
Client's number customization is applied when creating and closing tasks

System requirements update: CEL field "extra" is now required

The extra field is now required in the CEL table in Asterisk database. If it is missing or empty, the application will still run and work but:

detailed call statuses will not be used (only Success and Unanswered);
PICKUP events will not be processed correctly (dialing *8).

3.5.1 is a "special" version, so needs to be done using the script with root access rather then through admin panel.

3.5.0.2

16.08.2021

Admin panel:

Fixed bug in master when testing connection to Asterisk (AMI) as an existing user (present since v, appears as an Error status)

3.5.0.1

11.08.2021

Admin panel:

Fixed error when saving settings in some cases
Small interface fixes

3.5.0

06.08.2021

New:

Updates can now be installed using a button in admin panel. A new service itgrix_bx_supervisor is added to provide this function. In some cases, for example when itgrix_bx_supervisor is being updated, the old updating method will still need to be used

Admin panel:

Added link to telephony users list
Logo in the top left corner is a link to the status page
Partial fix for the multiple authentication request problem
By default, logs will be shown starting from latest records
Option for checking working day status will only show up in versions that support this function
Small interface fixes

Fixed:

Updated install, uninstall, service and backup scripts
Backup contents extended
Fixed error when registering external line if an empty trunk is present
Fixed handling incorrect MySQL tables
Requests with failed authentication are now logged
Fixed CDR check bug for large tables
Fixed MySQL page crashing on empty output

3.4.5

15.07.2021

Admin panel:

Fixed recording uploading bug (present since v3.4.3, appears as empty requests)

3.4.4

12.07.2021

Admin panel:

Improved formatting of statuses on main page

Fixed:

Fixed error causing timeouts of some requests to be ignored
Fixed error with stopping server when changing settings
read_call request is using local time instead of UTC, removed limit of 100 CEL records per call
Fixed error causing repeated processing of calls after restarting (present since v3.4.2)
Fixed error when registering calls with creation of a new company
Generation of bug reports is now time limited
Fixed registering followme calls with redirect to mabile phone

3.4.3

07.07.2021

New:

Added customizer functions for updating leads and creating deals

Admin panel:

Small interface fixes

Fixed:

Fixed CRM requests format
Optimized uploading call recordings to CRM
Fixed registering of calls that are unanswered on IVR (not registering since v3.4.0)
Optimized working day status check
Out of date option for C2C server address is removed from configuration file

3.4.2

16.06.2021

New:

Added lead creation function to customizer

Admin panel:

Clearer, more informative way of displaying statuses
CRM authentication result is now displayed in same way as statuses, possible errors are better described and include likely solutions
Fixed module logs page layout
Added check if CEL is falling behind of module

Fixed:

Fixed profile check failed: Not connected during CRM authentication (observed since v3.4.0)
Removed parsing of internal number from CEL field channame when cid_num is empty, due to problems when switching trunks (was added in v3.3.1)
Added conversation data in call registration customization

3.4.1

08.06.2021

Admin panel:

Fixed interface errors on logs page
Added missing texts in English

Fixed:

Fixed bug during recording search without a number
Fixed bug in reading customizer settings (in 3.4.0, customizations were not enabling correctly)

3.4.0

31.05.2021

New:

Performance boost up to 10x achieved with simultaneous processing of multiple calls and grouping Bitrix24 requests
Added distinct responsible users for each trunk
Added option to check user's working day status before distributing incoming call
Added task creation parameters
Customizer is rewritten and now supports requests to CRM, improved logging and error handling (consult with tech support for instructions on how to switch to the new customizer)
Maximum length of internal numbers is now configurable
Lead/contact data are now available in process_final_params.php customization
API request /pbx/read_call now supports loading calls based on dates

Admin panel:

Optimized work with user choice fields
Statuses on main page are checked faster and have timeout
Fixed a bug with displaying prices for new clients on a Purchase License page
Small interface fixes

Fixed:

Fixed numerous potential bugs
Fixed hanging if error occurs during a restart
Fixed error during creation of a task without a lead/contact
Fixed customizer bugs
Fixed outdated fields in customizations
Improved logging

3.3.5

29.04.2021

Admin panel:

Fixed hover tip windows crossing page boundaries
Fixed displaying customization options when customizer is disabled
Fixed layout of logs and MySQL pages
Small interface fixes

Fixed:

Marketplace subscription license now works with a separate app
Subsctiption license is not time-limited

3.3.4

16.04.2021

Admin panel:

Small interface fixes

Fixed:

Fixed database access issue when gathering a report for tech support
Fixed entity search issue while redirecting calls to responsible users (observed since 3.3.3)
Fixed call recording upload bug (observed since 3.3.3)

3.3.3

09.04.2021

Admin panel:

Added "Purchase license" page that is visible when current license is about to expire
Added option for manual control of Bitrix24 event handlers list
Fixed loading .svg files
Fixed saving settings during initial set-up (wasn't saving since 3.3.1)
Small interface fixes

Fixed:

Improved logs completeness forinfo log-level
New dynamic update management system (if your version is below 3.3.2.1 then you will need to run updating twice to switch to the new system)
Requests are grouped for future performance improvement
Fixed authentication bug for box versions with API requests redirection
Updated free version limitations:
- call recordings are always stored in CRM
- external lines (Sales Intelligence) are disabled
- lead source is always "Call"
- black/white list filtering is disabled
- initial responsible user is always the one who's talking
- unanswered call responsible user is always the entity's responsible user
Flags -T and -sql exit correctly after finishing
Event handlers are automatically removed from CRM by a list of known hosts and then correct handlers are registered on application launch
When putting call on hold (park), parking slot number is not vocalized
Returning call from holding (unpark) now supports auto answer and all other Originate parameters
Originate returns "number is busy" error if the number is now talking or calling
Originate runs asynchronously by default, preventing delays with frequent calls
Fixen AMI error handling when using Apix (observed since 3.3.1)

3.3.2.1

24.03.2021

Fixed:

Processing calls without to number as incoming calls disrupted registration of outgoing calls with transfers and Originated calls. This change has been reverted

3.3.2

24.03.2021

Admin panel:

Small layout fixes

Fixed:

Fixed hanging after losing connection with Asterisk AMI
Fixed Asterisk version check
Calls that have from and trunk phone numbers but are missing to number will now be processed as incoming calls
Fixed handling files when using admin panel

3.3.1

19.03.2021

Admin panel:

Bug-fixes in setup master interface
Bug-fixes of drop-down user lists
During CRM authentication in setup master, portal URL is saved automatically
Fixed inability to save settings after CRM authentication

Fixed:

If CEL event CHAN_START is missing a cid_num filed, then user's internal number will be taken from thechanname field
Hangup function now works not only during conversation but also while waiting for answer
AMI error messages are now displayed and logged
Network errors during license checks will cause retrying request
CRM connectivity errors will cause retrying requests
Call recording path customization now has a separate fixed timeout of 10 seconds that cannot be changed
Updated Apix connection settings

3.3.0

20.02.2021

New:

Option to complete open activities and tasks automatically after an answered call

Admin panel:

Fixed saving default user and allowed users
Fixed saving settings after authenticating in a portal (observed in 3.2.3)
Fixed delayed license switching after authenticating in a portal

Fixed:

Fixed hanging after AMI connection errors
Fixed how Black/White filter list treats missed calls
Small fixes in admin panel

3.2.3

12.02.2021

Admin panel:

Pinned buttons on master results page
New method for checking application installation

Fixed:

Fixed hanging when trying to re-authenticate in CRM after an error
Updated default settings
Updated customization for Originate
Fixed log formatting
Added timeout when connecting to Asterisk AMI
Fixed Asterisk version check

3.2.2

04.02.2021

Fixed:

Fixed Call Card being displayed incorrectly when the initial responsible is set to the default user
Fixed user search in C2C with disabled caching
Fixed logging for registering a conversation
Bug reports for tech support can be downloaded even if module fails to save the file
Small fixes in admin panel

3.2.1

02.02.2021

Admin panel:

SQL-requests are now limited to non modifying only

Fixed:

Fixed http headers bug that was interfering with work of the Call Card
Fixed a rare crash caused by user actions in admin panel
Processing of C2C now utilizes users cache
Improved error logging for customizations

3.2.0

28.01.2021

New:

Added choice of initial responsible for new entities. Either a user who received the call or the default responsible user

Call processing logic:

For transferred calls, duration is now calculated from the first answer event to the end of call, instead of using duration of the last conversation
Fixed processing of transfers in outgoing calls
During transferred calls, newly created entities change responsible user upon start of a new conversation

Admin panel:

Status page now shows CRM authentication server and C2C server statuses
Added tail option on module logs page
Allowed disabling CRM user cache
Updated error messages
Small fixes and improvements

Fixed:

Prevented repeated processing of recent calls when module restarts
Limited minimum timeout for customizations: 100 ms
Removed incorrect requests crm..list
When changing C2C settings, handlers are removed from CRM and set up again
Restart on DB read errors and Asterisk AMI connectivity errors
Added timeout for CRM requests
Fixed building bug reports for additional copies of module
Fixed call card closing when putting a call on hold
Fixed holding for calls with transfers
Improved logging

3.1.5.1

30.12.2020

Fixed:

Fixed Apix connectivity problem

3.1.5

18.12.2020

Fixed:

Reconnecting to Apix on errors
Editing trunks in admin panel

3.1.4

16.12.2020

Fixed:

Fixed crash caused by database connectivity problems during status check
Updated value of variable in Originate for automatic answer during conversion of old configs

3.1.3

11.12.2020

New:

Status page now shows the connected portal

Fixed:

Search for call recordings in CDR now works correctly with phone numbers that contain letters
Improved error handling for CRM API requests
Fixed authentication error NO_AUTH_FOUND that appeared on some box versions of Bitrix
Fixed a token conversion problem while updating from version 3.0.6.1 (or older) that was causing an error token_expired during first few hours after an update
followme call are now registered correctly with disabled internal numbers
Removed outdated debug output

3.1.2

20.11.2020

Fixed:

Improved logs searching when building reports for tech support
Authentication error fix

3.1.1

19.11.2020

New:

Reports for tech support are now compressed

Admin panel:

Updated links for updating manual and for the changelog
Root address now redirects to the config page

Fixed:

Token updating problem
Output formatting when using the -h flag
Loading old calls
Frequent licence checks

3.1.0

18.11.2020

New:

Added settings for https port and custom certificate
Building reports for the tech support

Admin panel:

The English version of the master has two app versions again

Fixed:

Customizer errors are now logged

3.0.7

13.11.2020

New:

Black/White list interface in the admin panel
Recordings search in CDR now utilizes prefixes
Added support for the follow-me feature (transfer to an employee's mobile number from their profile)
Extended request error logging
Licence check interval is set to 3 hours (free mode), or 24 hours (pro mode)

Admin panel:

Status page now shows the module state (working, restarting, stopped)
New format for customizations list

Fixed:

Callback freezing error
Customizer settings are now handled correctly while converting the config from old format
Fixed start with request errors
Improvements in admin panel

3.0.6.1

09.10.2020

New:

New method for creation of activities, according to the updated Bitrix API
Variable parameter in Originate (auto-answer by default)
Added a default value for the caching time

Admin panel:

Added a portal switching button in the Bitrix settings page
Date/time in logs is displayed correctly in Firefox

Fixed:

Activity customization
Stop on authentication error, instead of a looped restart
Interface improvements

3.0.5

17.09.2020

New:

Fixed errors in admin panel
Customization for the end of conversation now includes the conversation as input data
Fixed updating trunks
Added Apix-client. Now the Apix-server can be used as a c2c-server.

3.0.4

07.09.2020

Fixed:

Making a backup of a config within the installation script
User selector in the admin panel now shows a drop-down list of available users
Added c2c-server support
Added --clean flag
Improved output of the --help flag

3.0.3

28.08.2020

Improvements: 1. The caller is now responsible for outgoing unanswered calls (such calls are not considered unanswered). 2. The --clean flag now removes external lines handlers Fixed: 1. Error while generating a token through master 2. AMI error handling 3. Errors while calling customizations

3.0.2

18.08.2020

Admin panel: 1. Improved logs page 2. Fixed module version check Logs: 1. Originate parameters are now logged Improvements: 1. Client number is included in tasks 2. Problem with loading records starting with "+7" is solved 3. Black/White list functionality is restored

3.0.1

06.08.2020

New:

Fixed a records loading error
Application type is now saved with the token
Improved log readability
Option for unanswered calls processing logic in admin panel

Unanswered call can now be registered following one of three scenarios: 1. With the user who received a call (suitable if clients are not bound to employees) 2. With the user who is responsible for an entity (this way a user will see that their client has called). 3. With the default user.

3.0.0

13.07.2020

New tech stack.

Service is renamed from bx24asterisk to itgrix_bx. - Compatibility problems on older OSes are solved. - Problems with libraries are solved. - Call registration logic is simplified: the option "activity for every transfer" is removed. To update from v2.15, you will need to install the new connector version separately. You can migrate your config and customizations using out helper scripts. We advise you to address out tech support for assisted update.

2.15.6

20.07.2020

Implemented OAuth authentication protocol (without login/password)

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