Changelog Itgrix_bx
Versions are denoted with three numbers
X.Y.Z
:X
- major version, big changes that may break compatibilityY
- minor version, new features and improvementsZ
- patch, bug fixes
Last 3 minor versions are being updated with patches. Latest minor version contains newest features and all applicable bug fixes. Supported versions are only getting compatible bug fixes.
To update to version
X.Y.Z
: /opt/itgrix_bx/update.sh --version=X.Y.Z
Versions are sorted by release date.
12.02.2024
Admin Panel:
- Updated tips in the admin panel
Fixed:
- Implemented synchronization of
from
numbers between initial outgoing PJSIP conversations - Added autoreplacement for client numbers in C2C calls in default settings (on initial installation): removal of non-digit characters
- Disabled autoreplacement of FMC numbers in default settings (on initial installation)
- Fixed extraneous license requests when updating CRM token
- Fixed detection of
fmc_patterns
file path for non-standard installations
Logs:
- Fixed incorrect entity search error output in
OriginatedConversationRequested
- Fixed incorrect logging of ID in channel creation error
18.12.2023
Fixed:
11.12.2023
Admin Panel:
- Fixed issues with displaying the list of external lines in the admin panel (observed since version 3.11.5)
Fixed:
- Not only the user's number but also the client's number can be found on call end (observed since version 3.11.0)
- When starting an outgoing call with PJSIP user number, it is used in all simultaneously initiated conversations and not just one
- "Users" requests can work based on cache when there is no connection to CRM
- Added a statistics section with errors and calls to the
/status
request
24.11.2023
Admin Panel:
- MySQL output in admin panel shows
NULL
values correctly
Fixed:
24.11.2023
Admin Panel:
- Updated status text for absence of recent call records in the CDR table
Fixed:
15.11.2023
Admin Panel:
- Improved validation of CORS host values and portal address
14.11.2023
Admin panel:
- Updated table formatting on MySQL page
- Updated status text for absence of recent call records in the CDR table
Fixed:
- Improved call synchronization while handling call pickup events
- Improved error handling for AMI connection errors
17.10.2023
Admin panel:
- Fixed saving of prefix list and blacklist/whitelist in admin panel
Fixed:
- Fixed direction detection error during handling of attended transfers in some incoming calls
- Added support for reading from CEL "extra" column with
NULL
values - Improved error output in logs
11.10.2023
Fixed:
- Fixed the reset of the last read CEL ID after restart
- Fixed a rare error of timezone determination for CEL events
- Fixed missing call start event when the client number becimes known upon answer (observed since v3.11.0)
- Fixed a hanging when ending a conversation repeatedly during attended transfer (observed since v3.11.0)
13.09.2023
Admin panel:
- MySQL output in admin panel shows
NULL
values correctly - Added ability to resize query field on MySQL page
- Fixed minor layout issues on admin panel pages
Fixed:
Customizer:
13.09.2023
Admin panel:
- Added ability to resize query field on MySQL page
- Fixed minor layout issues on admin panel pages
Fixed:
06.09.2023
Fixed:
31.08.2023
New:
- Added separate autoreplacements for FMC numbers, trunks, and Originate requests
- Added setting for CRM data language
- Extended support for attended transfers with more call configurations
- In attended transfers, time when employees talk to each other is not counted towards either of the two conversations
- Added support for calls where the
to
number in conversations is unknown until answered - Multiple app instances working with the same portal now track their ownership/use of event handlers and external lines
- Paused calls are preserved across service restarts
- Added attaching call recordings for calls that are unanswered on IVR
- Added handling for AMI
OriginateResponse
event - C2C requests from CRM are matched against Asterisk calls using IDs instead of phone numbers
- Data of very large calls are now compressed before being passed to customizations
Admin panel:
- Application status is now updated live and visible on all pages when issues are present
- Added indication of active offline license
- Separated settings of external lines from trunks
- When settings master is completed successfully, business logic page opens automatically
- Moved prefixes from business logic page to module settings page
- "Restart services" button on the main page now displays state of the restart process
Customizer:
- Execution timeout is now configurable for every customization separately
- Allowed enabling/disabling all customizations, even those that used to be "mandatory"
- Customizer logs are formatted similarly to those of CRM requests
Logging:
- Log fields are padded to improve readability
- CRM requests that are grouped into batches are not logged separately after the batch, with IDs of related calls
- More detailed logging of CEL processing
- Total number of calls and active calls are logged when saving calls to
state.json
- "Processing finished" is logged even when end of call is not being processed
- Added request UUID to
/crm/request
logs
Fixed:
- CEL event processing timeout is increased to 3 hours
- MySQL output in admin panel shows
NULL
values correctly - Autodistribution ignores inactive users during responsible lookup
- FMC numbers are refreshed at the same time as the users cache
- Fixed placeholder margins in admin panel
- CRM error 500 is not considered a network issue anymore
- Fixed handling of special characters in phone numbers during C2C calls
- Fixed delayed switching of portal in the bottom-left corner of admin panel pages
- Fixed missing restart upon modification of the token file
- Improved error handling when app finishes working
15.08.2023
Fixed:
- Fixed editing ports in admin panel
- Changed logging levels of some events
15.08.2023
Fixed:
last_id
is no longer reset on restart whenstate.json
is disabled- Fixed editing ports in admin panel
15.08.2023
Fixed:
last_id
is no longer reset on restart whenstate.json
is disabled
24.07.2023
Fixed:
last_id
is no longer reset on restart whenstate.json
is disabled- Added CRM authorization information to the response of
/status
request - Fixed repeated processing of "conversation ended" stage during blind transfer
27.06.2023
Fixed:
- Fixed potential problems with checking license
- Attended transfer now triggers processing not only for answer but also for conversation request
- Added support for attended transfer without answer in conversation between employees
- Fixed issue with determining the path to
state.json
on non-new and non-primary application instances (observed since v3.10.0) - Fixed logging of requests from C2C-server
02.05.2023
Fixed:
- Fixed MySQL connections leak
- Optimized work with enities on autodistribution
- Status of unanswered call is defined by direction: incoming is missed, outgoing is temporarily unavailable
- Fixed missing
CallStarted
stage while processing some C2C calls* Оптимизирована работа с сущностями при автораспределении - Fixed AMI reconnection error when changing authentication data
- Fixed Apix reconnection error when switching portals
- Improved logging for CEL processing
02.05.2023
Fixed:
- Status of unanswered call is defined by direction: incoming is missed, outgoing is temporarily unavailable
- Fixed missing
CallStarted
stage while processing some C2C calls* Оптимизирована работа с сущностями при автораспределении - Fixed AMI reconnection error when changing authentication data
02.05.2023
Fixed:
- Optimized work with enities on autodistribution
- Status of unanswered call is defined by direction: incoming is missed, outgoing is temporarily unavailable
- Fixed missing
CallStarted
stage while processing some C2C calls
23.03.2023
Fixed:
Customizer:
07.03.2023
Fixed:
- Unanswered call status now depends on its direction: missed for incoming, temporarily unavailable for outgoing (observed since v3.10.5)
- Improved logging
Customizer:
- Added new fields
old_description
andrecord_url
to attach record URL customization
14.02.2023
Admin panel:
- Fixed crashing after loading module settings page
Fixed:
- Fixed problem with establishing connection on some routes of certain ISPs that caused
TLS Handshake timeout
- Fixed C2C requests not being processed when experiencing errors with accessing calls data
- Fixed a rare problem with processing unanswered outgoing calls
Customizer:
- Added missing data to customizations
14.02.2023
Fixed:
- Fixed problem with establishing connection on some routes of certain ISPs that caused
TLS Handshake timeout
14.02.2023
Fixed:
- Improved error handling when checking license key
- Fixed problem with establishing connection on some routes of certain ISPs that caused
TLS Handshake timeout
31.01.2023
Fixed:
- Improved error handling when checking license key
31.01.2023
Fixed:
- Improved error handling when checking license key
31.01.2023
Admin panel:
- Fixed small layout errors
Fixed:
31.01.2023
Fixed:
- Improved logging
23.01.2023
Fixed:
- Fixed hanging on restart
- Improved logging
19.01.2023
Fixed:
- Checking working day status is now available in the free application as well
- Fixed rarely setting incorrect end time in conversation
- Incoming unanswered call status is changed from 480 (temporarily unavailable) to 304 (missed) and activity is created as open
- During Click-to-Call the
to
number is updated according to customization output - Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
- Fixed error "user is not administrator" being shown incorrectly in CRM status
- Fixed autodistribution to inactive users
- FMC numbers from CRM are now updated simultaneously with users cache (hourly)
- Fixed escaping in
csv
files - Improved output for request errors
- Improved logging
Customizer:
- Added more cases for removing duplicated paths in recording path customization
19.01.2023
Fixed:
- Checking working day status is now available in the free application as well
- Fixed rarely setting incorrect end time in conversation
- Incoming unanswered call status is changed from 480 (temporarily unavailable) to 304 (missed) and activity is created as open
- During Click-to-Call the
to
number is updated according to customization output - Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
- Fixed error "user is not administrator" being shown incorrectly in CRM status
- Fixed autodistribution to inactive users
- FMC numbers from CRM are now updated simultaneously with users cache (hourly)
- Improved output for request errors
- Improved logging
Customizer:
- Added more cases for removing duplicated paths in recording path customization
18.01.2023
Fixed:
- Fixed autodistribution to inactive users
- FMC numbers from CRM are now updated simultaneously with users cache (hourly)
- Increased frequency of logging applicaton status (hourly)
- Fixed incorrect log entries
Customizer:
- Added more cases for removing duplicated paths in recording path customization
28.12.2022
Fixed:
- Fixed crash when processing unanswered call to an FMC number when uploading recording files to CRM is enabled (observed since v3.10.2)
28.12.2022
Fixed:
- Added registration for unanswered calls that were distributed to FMC numbers
26.12.2022
Admin panel:
- Fixed error when editing list of allowed users
- Added check for CEL being outdated by 15 hours to main page, with priority higher than missing
extra
field - Added check for CDL being outdated by one hour
- Added
extra
field to example MySQL queries
Fixed:
- Phone numbers in a call are now processed at the beginning of every stage, if they weren't processed yet
- Original trunk number is now used for matching trunk settings and external line on call finish, instead of customized number
- Added registering unanswered calls to FMC numbers similarly to calls unanswered on IVR, when the phone number can't be retrieved
- Fixed a rare crash on token read problems
Customizer:
- Removed extraneous launch of
post_registration
customization after finishing call registration - Fixed building legacy entity data
12.12.2022
Fixed:
08.12.2022
Attention! These changes may affect your work with application:
- 1.Minimum required version of Asterisk has been updated to
1.13.0
. Starting from this version, CEL has theextra
field present and formatted as we need.Application will still work on older versions, but with warnings. Call transfers will be processed in compatibility mode and pickups will not be processed. - 2.There are changes in application main logic and customizations launch order. This is especially important for non-standard customizations of phone numbers,
need_registration
customization, and black/white lists.need_registration
and black/white list are now called at the beginning of every call processing stage, exceptCallStarted
. Phone numbers customizations are now only called when the numbers first appear - onCallStarted
andConversationRequested
. - 3.Data passed to customizations have changed, but the legacy data is preserved for backward compatibility."Default" customizations will update automatically, but if there are any changes in them, then they will need manual rewriting. The most significant change is that all customizations now receive a
call_full
object with more detailed call data. All the data now should be taken from this object.If you have ordered any customizations from us, please address our tech support for help with updating them. - 4.Log format has changed: it has new field names and new time format.If you had any additional applications set up for analyzing logs, e.g., for monitoring errors, then you will need to set them up again.
- 5.Changes in
/etc/itgrix_bx/config.json
and/opt/itgrix_bx/token.json
are now tracked in real time.You will not need to stop and restart the application anymore when editing those files, but keep in mind that any incomplete changes will also be applied instantly. If a config file with incorrect contents is saved during work, the application will continue working with previous settings, but the next launch attempt will fail. - 6.When the config file has any incorrect data, they will not be ignored anymore. Instead, the application will refuse to start.
- 7.Requests from customizer functions to CRM will not expose any other data than results and errors anymore.Such data as request execution time by CRM are now not available. If you were relying on them in your customizations, those will need to be rewritten.
New:
- Enhanced standardization of the main application logic
- Added an option to choose whether the call card is shown when phone is ringing or when answered
- Checking working day status is now available in the free application as well
- Added CORS white list settings (for managing from which domains it is allowed to make requests to the application, for instance, it could be your website)
- Added API request
/crm/request
for sending requests to CRM through connector's queue, which prevents significant slowdown when making additional requests from customizations - Added new customizations for: showing call card, attaching call recording URL, and a customization after conversation is registered
- Added real time tracking of changes in config and token files
- Optimized setup of CRM event handlers and initial requests on application start
- Optimized CRM list requests (entities, activities, tasks)
- Updated log format
Admin panel:
- Added automatic sorting of black/white list
- Added indication for unsaved changes
- Added automatic formatting for CRM portal address
- Added error message when license prices fail to load
- Added users internal phones configuration status on main page
- Updated layout of log tables
- Added error messages when inactive buttons are pressed
- Fixed incorrect positioning of the chat button
- Updated customizations help texts
Fixed:
- Added graceful application stop procedure
- Added centralized synchronous call data storage
- Fixed repeated processing of calls / hanging of writing to
state.json
- Fixed rare crash when working with offline license
- Activity requests now conПри получении дела запрашивается специфичный для него набор полей
- Resetting user list also resets FMC numbers
- Fixed incorrect attachment of recording URL and/or files in some cases (split phone trimming logic)
- When recordings are configured to be attached with links, activity customization runs after attaching record instead of simultaneously
- Fixed hanging after reconnecting to AMI after losing connection
- Fixed rarely setting incorrect end time in conversation
- Incoming unanswered call status is changed from 480 (temporarily unavailable) to 304 (missed) and activity is created as open
- During Click-to-Call the
to
number is updated according to customization output - Added version check for remote Asterisk through AMI
- Fixed saving CEL that contains special characters in admin panel
Customizer:
- Customizations now receive complete call data as
call_full
object together with legacy-data for backward compatibility - Added and applied CRM requests through application API
- Autodistribution customization now processes trunk and receives all request data
- Autodistribution customization now receives all entity data and the entity name is received even when user is unavailable
- Customizer status (
/status
) showsfalse
for all customizations if customizer is disabled - Entity customization now runs always rather than only for new entities
need_registration
customization and phone numbers customizations now receive call stage and full call data- Activity customization now receives activity fields
- Removed duplicate phone number customizations so now they only run when number first appears: either on CallStarted or on ConversationRequested
- Added call recording URL attachment customization
- Added autoreplacement and phone number customization on Click-to-Call
- Added customization for show call card request
- Added customization after registering conversation
- Added an option to cancel requests by returning empty data in following customizations: conversation registration, registration finish, attaching recording URL, show call card
- Combined output is now read when running customizations
- It is now possible to register conversation from registration finish customization
- Updated log format in customizer
- Customizer is using new call data preferentially
- Updated standard customizations
Supervisor:
- Update error now contains absolute path to
update.log
- Fixed version output in supervisor API
30.09.2022
Admin panel:
- Added automatic sorting for black/white list
- Added automatic formatting and validity check for CRM portal address
- Added displaying error if loading license prices fails
Fixed:
- Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
- Fixed incorrect fields in activity request
30.09.2022
Fixed:
- Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
- Fixed incorrect fields in activity request
30.09.2022
Fixed:
- Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
11.08.2022
Admin panel:
- Removed option to authenticate archived application
- Updated license purchase page
- Fixed errors when updating through admin panel
Fixed:
11.08.2022
Admin panel:
- Removed option to authenticate archived application
Fixed:
- Fixed closing user-created activities (now only activities created from actual calls are closed)
Customizer:
- Autodistribution customization now processes trunk and the rest of request data
11.08.2022
Admin panel:
- Removed option to authenticate archived application
Fixed:
08.08.2022
Fixed:
- Fixed closing user-created activities (now only activities created from actual calls are closed)
Customizer:
- Autodistribution customization now processes trunk and the rest of request data
- Fixed errors while setting time zone in customizer
01.07.2022
Admin panel:
- Fixed uneditable input fields
- Fixed listing of available updates
- Updated help tips for autoreplacement
01.07.2022
Admin panel:
- Added confirmation on successful reset of user cache
- Fixed listing of available updates
- Updated help tips for autoreplacement
Fixed:
- Entity search on autodistribution now excludes closed leads
- Connection error while reaching Bitrix authorization server now causes a restart instead of a stop
- Fixed rare crash during multiple simultaneous C2C calls
Customizer:
- Added autoreplacement and phone number customization to autodistribution
01.07.2022
Admin panel:
- Обновлены тексты справки по автозамене
- Fixed listing of available updates
- Updated help tips for autoreplacement
Fixed:
- Connection error while reaching Bitrix authorization server now causes a restart instead of a stop
- Fixed rare crash during multiple simultaneous C2C calls
Customizer:
- Added autoreplacement and phone number customization to autodistribution
23.06.2022
Admin panel:
- Added button for restarting services
- Non-optional customizations are listed together with optional ones
- Updated help tips for customizations and autoreplacement
- Added confirmation on successful reset of user cache
- Fixed C2C address saving issue
- Fixed escaping in
csv
files - Removed outdated cache timeout setting
- Design improvements
Fixed:
- Fixed hanging when trying incorrect AMI password
- Connection error while reaching Bitrix authorization server now causes a restart instead of a stop
- Fixed rare start/stop issues
- Improved logging when connecting to database
- Entity search on autodistribution now excludes closed leads
- Fixed rare crash during multiple simultaneous C2C calls
- Fixed slowing down when using license key
- Added new data to report for tech support: system log, PHP and MySQL info, sudo, timezone settings, user info
- Improved error handling when building report for tech support
- Fixed access conflicts to shared resources when building report for tech support
Customizer:
- Settings are moved to a
json
file - Added request timeout setting
- Entity customization receives more data: call, entity data, registration
- Fixed dataset that autodistribution customization receives when working day is stopped
- Optional customizations don't run in free mode
- Added autoreplacement and phone number customization to autodistribution
- Added exception handling
3.9.0 is a "special" version, so update needs to be done using the script with root access rather then through admin panel.
Starting from version 3.9.0, optional customization will only run with paid license:
process_registration_params.php
process_final_params.php
customize_entity.php
customize_activity.php
process_task_creation_params.php
customize_autodistribution.php
14.04.2022
Fixed:
06.04.2022
Fixed:
06.04.2022
Admin panel:
- Fixed a visual bug of the authentication button
Fixed:
- Fixed a problem that was preventing
state.json
from being updated while processing of some CEL events was delayed (observed since v3.3.4) - Fixed logging when creating tasks with default title
- Improved logging when connecting to C2C-server
Customizer:
- Added parameter
is_ivr
to customizationneed_registration
06.04.2022
Admin panel:
- Updated help tips for task creation settings
Fixed:
- Fixed a problem that was preventing
state.json
from being updated while processing of some CEL events was delayed (observed since v3.3.4) - Fixed "user" permissions check
Customizer:
- Added parameter
is_ivr
to customizationneed_registration
- C2C parameters are passed to the Originate customization
29.03.2022
New:
- Updated how users are handled: all users are now cached once an hour and never fetched one-by-one
- Added customization for autodistribution
customize_autodistribution
Admin panel:
- Updated UI logic when navigating master pages
- Authentication code input field appears if the code wasn't received during first 10 seconds
- In browsers with language that is not supported by admin panel, English will be used by default
Fixed:
- Fixed a problem that was preventing
state.json
from being updated while processing of some CEL events was delayed (observed since v3.3.4) - Fixed processing calls with attended transfers when channels in CEL are not marked as local
- Call recording now can be searched without phone numbers, using only ID
- Added new call statuses
- Improved logging when choosing responsible users for missed calls
Customizer:
- Added parameter
is_ivr
to customizationneed_registration
- Added call registration data to
process_final_params
customization
22.02.2022
New:
- Switched to the new C2C-server "Apix v2"; old C2C-servers will not be used anymore
- Added option to create tasks for unsuccessful outgoing calls
Admin panel:
- Added Itgrix version and CRM portal in the bottom left corner on all pages
- Default language is now based on browser language
- Status checks on main page are done independently where applicable and status of checks that weren't done because of prerequisite tasks taking too long to complete are shown as
Skipped
- Added
extra
field aliad to DB settings - Added recordings address to settings master
- Updated layout
- Added/fixed status descriptions
- Added field fot Supervisor service port
- Updated hint texts
Fixed:
- Fixed authentication server accessibility check (observed in v3.6.2 and earlier since the moment
oauth.bitrix.info
prohibited ping requests) - Fixed "user" permissions check (will appear in v3.6.2 and earlier after installing new version of application on portal)
- Data from
/status
API request are periodically logged for diagnostics - Improved logging of C2C-server request errors
Customizer:
- C2C parameters are passed to the Originate customization
- Fixed time zone error
Old C2C-server located at
c2c.bx24asterisk.ru
will not be used anymore, starting from version 3.7.0.
Make sure that the server where Itgrix integration mudule is installed allows access to the new C2C-server at apix.itgrix.ru
.3.7.0 is a "special" version, so update needs to be done using the script with root access rather then through admin panel.
11.02.2022
Fixed:
- Errors of API requests to licensing server on automatic license checks only cause license downgrade if the problem persists for 3 hours
- Fixed registering unsuccessful C2C calls
- Variable
#TRUNK#
is added to task name patterns - Improved logging during launch
- Improved logging while reading Asterisk configuration files
- Improved logging when using
/pbx/read_call
API node
11.02.2022
Fixed:
- Fixed registering unsuccessful C2C calls
- If the callee number was not found (
hangupcause
1 or 20) but the call was answered, then it's considered successful - Variable
#TRUNK#
is added to task name patterns - Improved logging when using
/pbx/read_call
API node
11.02.2022
Fixed:
- Fixed registering unsuccessful C2C calls
14.12.2021
Admin panel:
- Documentation links open in new tab
Fixed:
- Fixed reconnecting to C2C-server on network problems
- Fixed saving empty arrays to configuration file
- Fixed repeated processing of recent calls on frequent restarts
Customizer:
- Added duplicate path elements removal to recording path customization
06.12.2021
Fixed:
- Fixed handling CallBack data structure when using Apix
- Fixed default task name for outgoing calls
06.12.2021
Fixed:
- Fixed hanging when switching to a non-existant portal
29.11.2021
New:
- Added option for offline licensing using license key (only for
x64
version withroot
privileges) - CRM authentication now does not require manually copying authentication code
- Added FMC numbers recognition using a file with Wildcards and numbers from CRM user profiles
- Added API node
/status
for authomated status monitoring - API node for manual CEL upload
/pbx/read_cel
now supports.csv
data - API node
/pbx/read_call
returns processing logs - Reconnecting to AMI is now done without restarting application
- Added flag
--cleanlist
for selective cleaning:h
- Bitrix24 handlers,l
- external lines,s
-state.json
Admin panel:
- Added option to download MySQL tables as
.csv
files - Added option to update with only patches or with all new functions
- Admin panel suggests to update through terminal if the next version is "special" and can't be installed from admin panel
- Fixed hanging after unsuccessfully addressing supervisor service
- Fixed "Buy" buttons being blocked on license purchase page
- Fixed a bug with switching admin panel state when switching portal
- Fixed hanging when switching to a non-existant portal
- Added supervisor service status in place of OS status
- Added texts for new statuses
- Updated application names
- Small interface fixes
Fixed:
- Fixed connecting to C2C-server multiple times
- Fixed error with attaching yesterday's log to tech support report
- Fixed checking servers availability status when use of
raw socket
is prohibited - Added more output to update logs
- Made attaching call recordings faster
- Made loading user list faster
- Fixed checking
logrotate
during installation - Fixed default task name for outgoing calls
- Removed outdated flag
hostory-date
, its function is replaced by API node/pbx/read_call
3.6.0 is a "special" version, so update needs to be done using the script with root access rather then through admin panel.
11.11.2021
Fixed:
- Fixed handling CallBack data structure when using Apix
10.11.2021
Admin panel:
- Application names on CRM authentication page are updated
Fixed:
- Fixed auto-saving token during work
- Fixed MySQL aliases when run with the flag
-T
- Fixed a bug with reading arrays in module API requests
- C2C calls are now sent to Asterisk even if number's channel is currently busy (such calls were cancelled since 3.3.3)
- Increased timeout for processing CEL events
- Fixed order of reading fields in CallBack request when using Apix
- Fixed displaying error when requesting a conversation recording that doesn't exist
- Fixed attempting to remove previous installation when it doesn't exist
- API
/pbx/read_call
now returns logs for processed calls
Customizer:
- Originate customization now allows to all fields that are not included in application config
09.11.2021
Admin panel:
- Application names on CRM authentication page are updated
Fixed:
- Fixed auto-saving token during work
- Fixed MySQL aliases when run with the flag
-T
- Fixed a bug with reading arrays in module API requests
- C2C calls are now sent to Asterisk even if number's channel is currently busy (such calls were cancelled since 3.3.3)
- Increased timeout for processing CEL events
- Fixed order of reading fields in CallBack request when using Apix
Customizer:
- Originate customization now allows to all fields that are not included in application config
19.10.2021
Admin panel:
- Fixed repeated login requests in admin panel
- Logo in the top left corner is a link to the status page
- Fixed data processing during initial setup
- Small fixes for layout, texts and documentation links
Fixed:
- Fixed handling empty and incorrect MySQL responses
- Fixed error when registering external line if an empty trunk is present
- Fixed CDR check bug for large tables
- Option for checking working day status will only show up in versions that support this function
- Fixed
state.json
not saving - When a call is answered, missing callee number can be updated even if it's an internal number and it will be checked for whether it's internal
- Fixed a bug when changing a non-standard C2C-server address back to default
- Fixed attaching yesterday's log to tech support report
- Fixed displaying error when requesting a conversation recording that doesn't exist
Customizer:
- Client's number customization is applied when creating and closing tasks
- Added functions for updating contact, running business process, building module URL and recordings URLs
14.10.2021
Admin panel:
- Small interface fixes
Fixed:
- Added
--cleanlist
flag which defines what is cleaned by the flag--clean
- When restarting after changing CRM settings, only handlers are deleted and external lines are kept
- Callee number is checked for whether it is an internal number when it is updated upon answering call
- Fixed
state.json
not saving - If there is a non-standard C2C server address in the config file, it will be used not only for connecting but also for registering handlers
- Unanswered but "successful" calls (IVR) are registered as unanswered
- Calls with status "Bearer capability not presently available" are now handled correctly
- Fixed API authentication hanging after a large amount of authenticated API requests (about one thousend) (observed since v3.5.0)
16.09.2021
Fixed:
- If a call had no callee number when it started, callee number will be read when call is answered, even for internal numbers
- More data added to reports for tech support
13.09.2021
New:
- Extended support for call statuses in Bitrix24: in addition to Success and Unanswered, we now support statuses Busy, Declined, Temporarily unavailable, Not found and Unknown error
- Added option to send call notifications to Bitrix24 chat (before they were always sent and now it's possible to disable them in admin panel)
Admin panel:
- License switches without refreshing page when it updates via button in admin panel or when statuses are requested on main page
- Application type in admin panel switches correctly without refreshing page when a new token is received
- Moving to token page without reloading admin panel
- When the application is updated on server, admin panel reloads
- Added links to applications in Bitrix24 to the token page
- Fixed loading changes in statuses on the initial setup results page
- Fixed headers in the initial setup results page
Fixed:
- Fixed incomplete stop when the authorized user is not administrator on the portal
- Management of external lines is synchronized with the management of trunks: creation/deletion of a trunk causes same action to the corresponding external line
- Fixed error when saving DB port during initial setup
- Fixed rare problems preventing
state.json
from saving - Fixed a bug causing a call picked up with *8 to register for wrong number
Customizer:
- Added function to start a business process
- Added functions for working with call recordings
- Client's number customization is applied when creating and closing tasks
System requirements update: CEL field "extra" is now required
The
extra
field is now required in the CEL table in Asterisk database. If it is missing or empty, the application will still run and work but:- 1.detailed call statuses will not be used (only Success and Unanswered);
- 2.PICKUP events will not be processed correctly (dialing *8).
3.5.1 is a "special" version, so update needs to be done using the script with root access rather then through admin panel.
16.08.2021
Admin panel:
- Fixed bug in master when testing connection to Asterisk (AMI) as an existing user (present since v3.4.0, appears as an Error status)
11.08.2021
Admin panel:
- Fixed error when saving settings in some cases
- Small interface fixes
06.08.2021
New:
- Updates can now be installed using a button in admin panel. A new service
itgrix_bx_supervisor
is added to provide this function. In some cases, for example whenitgrix_bx_supervisor
is being updated, the old updating method will still need to be used
Admin panel:
- Added link to telephony users list
- Logo in the top left corner is a link to the status page
- Partial fix for the multiple authentication request problem
- By default, logs will be shown starting from latest records
- Option for checking working day status will only show up in versions that support this function
- Small interface fixes
Fixed:
- Updated install, uninstall, service and backup scripts
- Backup contents extended
- Fixed error when registering external line if an empty trunk is present
- Fixed handling incorrect MySQL tables
- Requests with failed authentication are now logged
- Fixed CDR check bug for large tables
- Fixed MySQL page crashing on empty output
15.07.2021
Admin panel:
- Fixed recording uploading bug (present since v3.4.3, appears as empty requests)
12.07.2021
Admin panel:
- Improved formatting of statuses on main page
Fixed:
- Fixed error causing timeouts of some requests to be ignored
- Fixed error with stopping server when changing settings
- read_call request is using local time instead of UTC, removed limit of 100 CEL records per call
- Fixed error causing repeated processing of calls after restarting (present since v3.4.2)
- Fixed error when registering calls with creation of a new company
- Generation of bug reports is now time limited
- Fixed registering followme calls with redirect to mabile phone
07.07.2021
New:
- Added customizer functions for updating leads and creating deals
Admin panel:
- Small interface fixes
Fixed:
- Fixed CRM requests format
- Optimized uploading call recordings to CRM
- Fixed registering of calls that are unanswered on IVR (not registering since v3.4.0)
- Optimized working day status check
- Out of date option for C2C server address is removed from configuration file
16.06.2021
New:
- Added lead creation function to customizer
Admin panel:
- Clearer, more informative way of displaying statuses
- CRM authentication result is now displayed in same way as statuses, possible errors are better described and include likely solutions
- Fixed module logs page layout
- Added check if CEL is falling behind of module
Fixed:
- Fixed
profile check failed: Not connected
during CRM authentication (observed since v3.4.0) - Removed parsing of internal number from CEL field
channame
whencid_num
is empty, due to problems when switching trunks (was added in v3.3.1) - Added conversation data in call registration customization
08.06.2021
Admin panel:
- Fixed interface errors on logs page
- Added missing texts in English
Fixed:
- Fixed bug during recording search without a number
- Fixed bug in reading customizer settings (in 3.4.0, customizations were not enabling correctly)
31.05.2021
New:
- Performance boost up to 10x achieved with simultaneous processing of multiple calls and grouping Bitrix24 requests
- Added distinct responsible users for each trunk
- Added option to check user's working day status before distributing incoming call
- Added task creation parameters
- Customizer is rewritten and now supports requests to CRM, improved logging and error handling (consult with tech support for instructions on how to switch to the new customizer)
- Maximum length of internal numbers is now configurable
- Lead/contact data are now available in
process_final_params.php
customization - API request /pbx/read_call now supports loading calls based on dates
Admin panel:
- Optimized work with user choice fields
- Statuses on main page are checked faster and have timeout
- Fixed a bug with displaying prices for new clients on a Purchase License page
- Small interface fixes
Fixed:
- Fixed numerous potential bugs
- Fixed hanging if error occurs during a restart
- Fixed error during creation of a task without a lead/contact
- Fixed customizer bugs
- Fixed outdated fields in customizations
- Improved logging
29.04.2021
Admin panel:
- Fixed hover tip windows crossing page boundaries
- Fixed displaying customization options when customizer is disabled
- Fixed layout of logs and MySQL pages
- Small interface fixes
Fixed:
- Marketplace subscription license now works with a separate app
- Subsctiption license is not time-limited
16.04.2021
Admin panel:
- Small interface fixes
Fixed:
- Fixed database access issue when gathering a report for tech support
- Fixed entity search issue while redirecting calls to responsible users (observed since 3.3.3)
- Fixed call recording upload bug (observed since 3.3.3)
09.04.2021
Admin panel:
- Added "Purchase license" page that is visible when current license is about to expire
- Added option for manual control of Bitrix24 event handlers list
- Fixed loading
.svg
files - Fixed saving settings during initial set-up (wasn't saving since 3.3.1)
- Small interface fixes
Fixed:
- Improved logs completeness for
info
log-level - New dynamic update management system (if your version is below 3.3.2.1 then you will need to run updating twice to switch to the new system)
- Requests are grouped for future performance improvement
- Fixed authentication bug for box versions with API requests redirection
- Updated free version limitations:
- call recordings are always stored in CRM
- external lines (Sales Intelligence) are disabled
- lead source is always "Call"
- black/white list filtering is disabled
- initial responsible user is always the one who's talking
- unanswered call responsible user is always the entity's responsible user
- Flags
-T
and-sql
exit correctly after finishing - Event handlers are automatically removed from CRM by a list of known hosts and then correct handlers are registered on application launch
- When putting call on hold (park), parking slot number is not vocalized
- Returning call from holding (unpark) now supports auto answer and all other Originate parameters
- Originate returns "number is busy" error if the number is now talking or calling
- Originate runs asynchronously by default, preventing delays with frequent calls
- Fixen AMI error handling when using Apix (observed since 3.3.1)
24.03.2021
Fixed:
- Processing calls without
to
number as incoming calls disrupted registration of outgoing calls with transfers and Originated calls. This change has been reverted
24.03.2021
Admin panel:
- Small layout fixes
Fixed:
- Fixed hanging after losing connection with Asterisk AMI
- Fixed Asterisk version check
- Calls that have
from
andtrunk
phone numbers but are missingto
number will now be processed as incoming calls - Fixed handling files when using admin panel
19.03.2021
Admin panel:
- Bug-fixes in setup wizard interface
- Bug-fixes of drop-down user lists
- During CRM authentication in setup wizard, portal URL is saved automatically
- Fixed inability to save settings after CRM authentication
Fixed:
- If CEL event
CHAN_START
is missing acid_num
filed, then user's internal number will be taken from thechanname
field - Hangup function now works not only during conversation but also while waiting for answer
- AMI error messages are now displayed and logged
- Network errors during license checks will cause retrying request
- CRM connectivity errors will cause retrying requests
- Call recording path customization now has a separate fixed timeout of 10 seconds that cannot be changed
- Updated Apix connection settings
20.02.2021
New:
- Option to complete open activities and tasks automatically after an answered call
Admin panel:
- Fixed saving default user and allowed users
- Fixed saving settings after authenticating in a portal (observed in 3.2.3)
- Fixed delayed license switching after authenticating in a portal
Fixed:
- Fixed hanging after AMI connection errors
- Fixed how Black/White filter list treats missed calls
- Small fixes in admin panel
12.02.2021
Admin panel:
- Pinned buttons on master results page
- New method for checking application installation
Fixed:
- Fixed hanging when trying to re-authenticate in CRM after an error
- Updated default settings
- Updated customization for Originate
- Fixed log formatting
- Added timeout when connecting to Asterisk AMI
- Fixed Asterisk version check
04.02.2021
Fixed:
- Fixed Call Card being displayed incorrectly when the initial responsible is set to the default user
- Fixed user search in C2C with disabled caching
- Fixed logging for registering a conversation
- Bug reports for tech support can be downloaded even if module fails to save the file
- Small fixes in admin panel
02.02.2021
Admin panel:
- SQL-requests are now limited to non modifying only
Fixed:
- Fixed http headers bug that was interfering with work of the Call Card
- Fixed a rare crash caused by user actions in admin panel
- Processing of C2C now utilizes users cache
- Improved error logging for customizations
28.01.2021
New:
- Added choice of initial responsible for new entities. Either a user who received the call or the default responsible user
Call processing logic:
- For transferred calls, duration is now calculated from the first answer event to the end of call, instead of using duration of the last conversation
- Fixed processing of transfers in outgoing calls
- During transferred calls, newly created entities change responsible user upon start of a new conversation
Admin panel:
- Status page now shows CRM authentication server and C2C server statuses
- Added tail option on module logs page
- Allowed disabling CRM user cache
- Updated error messages
- Small fixes and improvements
Fixed:
- Prevented repeated processing of recent calls when module restarts
- Limited minimum timeout for customizations: 100 ms
- Removed incorrect requests
crm..list
- When changing C2C settings, handlers are removed from CRM and set up again
- Restart on DB read errors and Asterisk AMI connectivity errors
- Added timeout for CRM requests
- Fixed building bug reports for additional copies of module
- Fixed call card closing when putting a call on hold
- Fixed holding for calls with transfers
- Improved logging
30.12.2020
Fixed:
- Fixed Apix connectivity problem
18.12.2020
Fixed:
- Reconnecting to Apix on errors
- Editing trunks in admin panel
16.12.2020
Fixed:
- Fixed crash caused by database connectivity problems during status check
- Updated value of
variable
in Originate for automatic answer during conversion of old configs
11.12.2020
New:
- Status page now shows the connected portal
Fixed:
- Search for call recordings in CDR now works correctly with phone numbers that contain letters
- Improved error handling for CRM API requests
- Fixed authentication error
NO_AUTH_FOUND
that appeared on some box versions of Bitrix - Fixed a token conversion problem while updating from version 3.0.6.1 (or older) that was causing an error
token_expired
during first few hours after an update - followme call are now registered correctly with disabled internal numbers
- Removed outdated debug output
20.11.2020
Fixed:
- Improved logs searching when building reports for tech support
- Authentication error fix
19.11.2020
New:
- Reports for tech support are now compressed
Admin panel:
- Updated links for updating manual and for the changelog
- Root address now redirects to the config page
Fixed:
- Token updating problem
- Output formatting when using the
-h
flag - Loading old calls
- Frequent licence checks
18.11.2020
New:
- Added settings for https port and custom certificate
- Building reports for the tech support
Admin panel:
- The English version of the master has two app versions again
Fixed:
- Customizer errors are now logged
13.11.2020
New:
- Black/White list interface in the admin panel
- Recordings search in CDR now utilizes prefixes
- Added support for the follow-me feature (transfer to an employee's mobile number from their profile)
- Extended request error logging
- Licence check interval is set to 3 hours (free mode), or 24 hours (pro mode)
Admin panel:
- Status page now shows the module state (working, restarting, stopped)
- New format for customizations list
Fixed:
- Callback freezing error
- Customizer settings are now handled correctly while converting the config from old format
- Fixed start with request errors
- Improvements in admin panel
09.10.2020
New:
- New method for creation of activities, according to the updated Bitrix API
Variable
parameter in Originate (auto-answer by default)- Added a default value for the caching time
Admin panel:
- Added a portal switching button in the Bitrix settings page
- Date/time in logs is displayed correctly in Firefox
Fixed:
- Activity customization
- Stop on authentication error, instead of a looped restart
- Interface improvements
17.09.2020
New:
- Fixed errors in admin panel
- Customization for the end of conversation now includes the conversation as input data
- Fixed updating trunks
- Added Apix-client. Now the Apix-server can be used as a c2c-server.
07.09.2020
Fixed:
- Making a backup of a config within the installation script
- User selector in the admin panel now shows a drop-down list of available users
- Added c2c-server support
- Added
--clean
flag - Improved output of the
--help
flag
28.08.2020
Improvements:
1. The caller is now responsible for outgoing unanswered calls (such calls are not considered unanswered).
2. The
--clean
flag now removes external lines handlers
Fixed:
1. Error while generating a token through master
2. AMI error handling
3. Errors while calling customizations18.08.2020
Admin panel:
1. Improved logs page
2. Fixed module version check
Logs:
1. Originate parameters are now logged
Improvements:
1. Client number is included in tasks
2. Problem with loading records starting with "+7" is solved
3. Black/White list functionality is restored
06.08.2020
New:
- Fixed a records loading error
- Application type is now saved with the token
- Improved log readability
- Option for unanswered calls processing logic in admin panel
Unanswered call can now be registered following one of three scenarios:
1. With the user who received a call (suitable if clients are not bound to employees)
2. With the user who is responsible for an entity (this way a user will see that their client has called).
3. With the default user.
13.07.2020
New tech stack.
Service is renamed from
bx24asterisk
to itgrix_bx
.
- Compatibility problems on older OSes are solved.
- Problems with libraries are solved.
- Call registration logic is simplified: the option "activity for every transfer" is removed.
To update from v2.15, you will need to install the new connector version separately.
You can migrate your config and customizations using out helper scripts.
Manual updating instructions
We advise you to address out tech support for assisted update.20.07.2020
- Implemented OAuth authentication protocol (without login/password)
Last modified 1mo ago