Changelog Itgrix_bx
Versions are denoted with three numbers
X.Y.Z:X- major version, big changes that may break compatibilityY- minor version, new features and improvementsZ- patch, bug fixes
Last 3 minor versions are being updated with patches. Latest minor version contains newest features and all applicable bug fixes. Supported versions are only getting compatible bug fixes.
To update to version
X.Y.Z: /opt/itgrix_bx/update.sh --version=X.Y.ZVersions are sorted by release date.
13.09.2023
Admin panel:
- MySQL output in admin panel shows
NULLvalues correctly - Added ability to resize query field on MySQL page
- Fixed minor layout issues on admin panel pages
Fixed:
Customizer:
13.09.2023
Admin panel:
- Added ability to resize query field on MySQL page
- Fixed minor layout issues on admin panel pages
Fixed:
06.09.2023
Fixed:
31.08.2023
New:
- Added separate autoreplacements for FMC numbers, trunks, and Originate requests
- Added setting for CRM data language
- Extended support for attended transfers with more call configurations
- In attended transfers, time when employees talk to each other is not counted towards either of the two conversations
- Added support for calls where the
tonumber in conversations is unknown until answered - Multiple app instances working with the same portal now track their ownership/use of event handlers and external lines
- Paused calls are preserved across service restarts
- Added attaching call recordings for calls that are unanswered on IVR
- Added handling for AMI
OriginateResponseevent - C2C requests from CRM are matched against Asterisk calls using IDs instead of phone numbers
- Data of very large calls are now compressed before being passed to customizations
Admin panel:
- Application status is now updated live and visible on all pages when issues are present
- Added indication of active offline license
- Separated settings of external lines from trunks
- When settings master is completed successfully, business logic page opens automatically
- Moved prefixes from business logic page to module settings page
- "Restart services" button on the main page now displays state of the restart process
Customizer:
- Execution timeout is now configurable for every customization separately
- Allowed enabling/disabling all customizations, even those that used to be "mandatory"
- Customizer logs are formatted similarly to those of CRM requests
Logging:
- Log fields are padded to improve readability
- CRM requests that are grouped into batches are not logged separately after the batch, with IDs of related calls
- More detailed logging of CEL processing
- Total number of calls and active calls are logged when saving calls to
state.json - "Processing finished" is logged even when end of call is not being processed
- Added request UUID to
/crm/requestlogs
Fixed:
- CEL event processing timeout is increased to 3 hours
- MySQL output in admin panel shows
NULLvalues correctly - Autodistribution ignores inactive users during responsible lookup
- FMC numbers are refreshed at the same time as the users cache
- Fixed placeholder margins in admin panel
- CRM error 500 is not considered a network issue anymore
- Fixed handling of special characters in phone numbers during C2C calls
- Fixed delayed switching of portal in the bottom-left corner of admin panel pages
- Fixed missing restart upon modification of the token file
- Improved error handling when app finishes working
15.08.2023
Fixed:
- Fixed editing ports in admin panel
- Changed logging levels of some events
15.08.2023
Fixed:
last_idis no longer reset on restart whenstate.jsonis disabled- Fixed editing ports in admin panel
15.08.2023
Fixed:
last_idis no longer reset on restart whenstate.jsonis disabled
24.07.2023
Fixed:
last_idis no longer reset on restart whenstate.jsonis disabled- Added CRM authorization information to the response of
/statusrequest - Fixed repeated processing of "conversation ended" stage during blind transfer
27.06.2023
Fixed:
- Fixed potential problems with checking license
- Attended transfer now triggers processing not only for answer but also for conversation request
- Added support for attended transfer without answer in conversation between employees
- Fixed issue with determining the path to
state.jsonon non-new and non-primary application instances (observed since v3.10.0) - Fixed logging of requests from C2C-server
02.05.2023
Fixed:
- Fixed MySQL connections leak
- Optimized work with enities on autodistribution
- Status of unanswered call is defined by direction: incoming is missed, outgoing is temporarily unavailable
- Fixed missing
CallStartedstage while processing some C2C calls* Оптимизирована работа с сущностями при автораспределении - Fixed AMI reconnection error when changing authentication data
- Fixed Apix reconnection error when switching portals
- Improved logging for CEL processing
02.05.2023
Fixed:
- Status of unanswered call is defined by direction: incoming is missed, outgoing is temporarily unavailable
- Fixed missing
CallStartedstage while processing some C2C calls* Оптимизирована работа с сущностями при автораспределении - Fixed AMI reconnection error when changing authentication data
02.05.2023
Fixed:
- Optimized work with enities on autodistribution
- Status of unanswered call is defined by direction: incoming is missed, outgoing is temporarily unavailable
- Fixed missing
CallStartedstage while processing some C2C calls
23.03.2023
Fixed:
Customizer:
07.03.2023
Fixed:
- Unanswered call status now depends on its direction: missed for incoming, temporarily unavailable for outgoing (observed since v3.10.5)
- Improved logging
Customizer:
- Added new fields
old_descriptionandrecord_urlto attach record URL customization
14.02.2023
Admin panel:
- Fixed crashing after loading module settings page
Fixed:
- Fixed problem with establishing connection on some routes of certain ISPs that caused
TLS Handshake timeout - Fixed C2C requests not being processed when experiencing errors with accessing calls data
- Fixed a rare problem with processing unanswered outgoing calls
Customizer:
- Added missing data to customizations
14.02.2023
Fixed:
- Fixed problem with establishing connection on some routes of certain ISPs that caused
TLS Handshake timeout
14.02.2023
Fixed:
- Improved error handling when checking license key
- Fixed problem with establishing connection on some routes of certain ISPs that caused
TLS Handshake timeout
31.01.2023
Fixed:
- Improved error handling when checking license key
31.01.2023
Fixed:
- Improved error handling when checking license key
31.01.2023
Admin panel:
- Fixed small layout errors
Fixed:
31.01.2023
Fixed:
- Improved logging
23.01.2023
Fixed:
- Fixed hanging on restart
- Improved logging
19.01.2023
Fixed:
- Checking working day status is now available in the free application as well
- Fixed rarely setting incorrect end time in conversation
- Incoming unanswered call status is changed from 480 (temporarily unavailable) to 304 (missed) and activity is created as open
- During Click-to-Call the
tonumber is updated according to customization output - Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
- Fixed error "user is not administrator" being shown incorrectly in CRM status
- Fixed autodistribution to inactive users
- FMC numbers from CRM are now updated simultaneously with users cache (hourly)
- Fixed escaping in
csvfiles - Improved output for request errors
- Improved logging
Customizer:
- Added more cases for removing duplicated paths in recording path customization
19.01.2023
Fixed:
- Checking working day status is now available in the free application as well
- Fixed rarely setting incorrect end time in conversation
- Incoming unanswered call status is changed from 480 (temporarily unavailable) to 304 (missed) and activity is created as open
- During Click-to-Call the
tonumber is updated according to customization output - Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
- Fixed error "user is not administrator" being shown incorrectly in CRM status
- Fixed autodistribution to inactive users
- FMC numbers from CRM are now updated simultaneously with users cache (hourly)
- Improved output for request errors
- Improved logging
Customizer:
- Added more cases for removing duplicated paths in recording path customization
18.01.2023
Fixed:
- Fixed autodistribution to inactive users
- FMC numbers from CRM are now updated simultaneously with users cache (hourly)
- Increased frequency of logging applicaton status (hourly)
- Fixed incorrect log entries
Customizer:
- Added more cases for removing duplicated paths in recording path customization
28.12.2022
Fixed:
- Fixed crash when processing unanswered call to an FMC number when uploading recording files to CRM is enabled (observed since v3.10.2)
28.12.2022
Fixed:
- Added registration for unanswered calls that were distributed to FMC numbers
26.12.2022
Admin panel:
- Fixed error when editing list of allowed users
- Added check for CEL being outdated by 15 hours to main page, with priority higher than missing
extrafield - Added check for CDL being outdated by one hour
- Added
extrafield to example MySQL queries
Fixed:
- Phone numbers in a call are now processed at the beginning of every stage, if they weren't processed yet
- Original trunk number is now used for matching trunk settings and external line on call finish, instead of customized number
- Added registering unanswered calls to FMC numbers similarly to calls unanswered on IVR, when the phone number can't be retrieved
- Fixed a rare crash on token read problems
Customizer:
- Removed extraneous launch of
post_registrationcustomization after finishing call registration - Fixed building legacy entity data
12.12.2022
Fixed:
08.12.2022
Attention! These changes may affect your work with application:
- 1.Minimum required version of Asterisk has been updated to
1.13.0. Starting from this version, CEL has theextrafield present and formatted as we need.Application will still work on older versions, but with warnings. Call transfers will be processed in compatibility mode and pickups will not be processed. - 2.There are changes in application main logic and customizations launch order. This is especially important for non-standard customizations of phone numbers,
need_registrationcustomization, and black/white lists.need_registrationand black/white list are now called at the beginning of every call processing stage, exceptCallStarted. Phone numbers customizations are now only called when the numbers first appear - onCallStartedandConversationRequested. - 3.Data passed to customizations have changed, but the legacy data is preserved for backward compatibility."Default" customizations will update automatically, but if there are any changes in them, then they will need manual rewriting. The most significant change is that all customizations now receive a
call_fullobject with more detailed call data. All the data now should be taken from this object.If you have ordered any customizations from us, please address our tech support for help with updating them. - 4.Log format has changed: it has new field names and new time format.If you had any additional applications set up for analyzing logs, e.g., for monitoring errors, then you will need to set them up again.
- 5.Changes in
/etc/itgrix_bx/config.jsonand/opt/itgrix_bx/token.jsonare now tracked in real time.You will not need to stop and restart the application anymore when editing those files, but keep in mind that any incomplete changes will also be applied instantly. If a config file with incorrect contents is saved during work, the application will continue working with previous settings, but the next launch attempt will fail. - 6.When the config file has any incorrect data, they will not be ignored anymore. Instead, the application will refuse to start.
- 7.Requests from customizer functions to CRM will not expose any other data than results and errors anymore.Such data as request execution time by CRM are now not available. If you were relying on them in your customizations, those will need to be rewritten.
New:
- Enhanced standardization of the main application logic
- Added an option to choose whether the call card is shown when phone is ringing or when answered
- Checking working day status is now available in the free application as well
- Added CORS white list settings (for managing from which domains it is allowed to make requests to the application, for instance, it could be your website)
- Added API request
/crm/requestfor sending requests to CRM through connector's queue, which prevents significant slowdown when making additional requests from customizations - Added new customizations for: showing call card, attaching call recording URL, and a customization after conversation is registered
- Added real time tracking of changes in config and token files
- Optimized setup of CRM event handlers and initial requests on application start
- Optimized CRM list requests (entities, activities, tasks)
- Updated log format
Admin panel:
- Added automatic sorting of black/white list
- Added indication for unsaved changes
- Added automatic formatting for CRM portal address
- Added error message when license prices fail to load
- Added users internal phones configuration status on main page
- Updated layout of log tables
- Added error messages when inactive buttons are pressed
- Fixed incorrect positioning of the chat button
- Updated customizations help texts
Fixed:
- Added graceful application stop procedure
- Added centralized synchronous call data storage
- Fixed repeated processing of calls / hanging of writing to
state.json - Fixed rare crash when working with offline license
- Activity requests now conПри получении дела запрашивается специфичный для него набор полей
- Resetting user list also resets FMC numbers
- Fixed incorrect attachment of recording URL and/or files in some cases (split phone trimming logic)
- When recordings are configured to be attached with links, activity customization runs after attaching record instead of simultaneously
- Fixed hanging after reconnecting to AMI after losing connection
- Fixed rarely setting incorrect end time in conversation
- Incoming unanswered call status is changed from 480 (temporarily unavailable) to 304 (missed) and activity is created as open
- During Click-to-Call the
tonumber is updated according to customization output - Added version check for remote Asterisk through AMI
- Fixed saving CEL that contains special characters in admin panel
Customizer:
- Customizations now receive complete call data as
call_fullobject together with legacy-data for backward compatibility - Added and applied CRM requests through application API
- Autodistribution customization now processes trunk and receives all request data
- Autodistribution customization now receives all entity data and the entity name is received even when user is unavailable
- Customizer status (
/status) showsfalsefor all customizations if customizer is disabled - Entity customization now runs always rather than only for new entities
need_registrationcustomization and phone numbers customizations now receive call stage and full call data- Activity customization now receives activity fields
- Removed duplicate phone number customizations so now they only run when number first appears: either on CallStarted or on ConversationRequested
- Added call recording URL attachment customization
- Added autoreplacement and phone number customization on Click-to-Call
- Added customization for show call card request
- Added customization after registering conversation
- Added an option to cancel requests by returning empty data in following customizations: conversation registration, registration finish, attaching recording URL, show call card
- Combined output is now read when running customizations
- It is now possible to register conversation from registration finish customization
- Updated log format in customizer
- Customizer is using new call data preferentially
- Updated standard customizations
Supervisor:
- Update error now contains absolute path to
update.log - Fixed version output in supervisor API
30.09.2022
Admin panel:
- Added automatic sorting for black/white list
- Added automatic formatting and validity check for CRM portal address
- Added displaying error if loading license prices fails
Fixed:
- Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
- Fixed incorrect fields in activity request
30.09.2022
Fixed:
- Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
- Fixed incorrect fields in activity request
30.09.2022
Fixed:
- Fixed phone number handling error when loading call recording via link that happened when beginning of a number was the same as one of the prefixes
11.08.2022
Admin panel:
- Removed option to authenticate archived application
- Updated license purchase page
- Fixed errors when updating through admin panel
Fixed:
11.08.2022
Admin panel:
- Removed option to authenticate archived application
Fixed:
- Fixed closing user-created activities (now only activities created from actual calls are closed)
Customizer:
- Autodistribution customization now processes trunk and the rest of request data
11.08.2022
Admin panel:
- Removed option to authenticate archived application
Fixed:
08.08.2022
Fixed:
- Fixed closing user-created activities (now only activities created from actual calls are closed)
Customizer:
- Autodistribution customization now processes trunk and the rest of request data
- Fixed errors while setting time zone in customizer
01.07.2022
Admin panel:
- Fixed uneditable input fields
- Fixed listing of available updates
- Updated help tips for autoreplacement
01.07.2022
Admin panel:
- Added confirmation on successful reset of user cache
- Fixed listing of available updates
- Updated help tips for autoreplacement
Fixed:
- Entity search on autodistribution now excludes closed leads
- Connection error while reaching Bitrix authorization server now causes a restart instead of a stop
- Fixed rare crash during multiple simultaneous C2C calls
Customizer:
- Added autoreplacement and phone number customization to autodistribution
01.07.2022
Admin panel:
- Обновлены тексты справки по автозамене
- Fixed listing of available updates
- Updated help tips for autoreplacement
Fixed:
- Connection error while reaching Bitrix authorization server now causes a restart instead of a stop
- Fixed rare crash during multiple simultaneous C2C calls
Customizer:
- Added autoreplacement and phone number customization to autodistribution
23.06.2022
Admin panel:
- Added button for restarting services
- Non-optional customizations are listed together with optional ones
- Updated help tips for customizations and autoreplacement
- Added confirmation on successful reset of user cache
- Fixed C2C address saving issue
- Fixed escaping in
csvfiles - Removed outdated cache timeout setting
- Design improvements
Fixed:
- Fixed hanging when trying incorrect AMI password
- Connection error while reaching Bitrix authorization server now causes a restart instead of a stop
- Fixed rare start/stop issues
- Improved logging when connecting to database
- Entity search on autodistribution now excludes closed leads
- Fixed rare crash during multiple simultaneous C2C calls
- Fixed slowing down when using license key
- Added new data to report for tech support: system log, PHP and MySQL info, sudo, timezone settings, user info
- Improved error handling when building report for tech support
- Fixed access conflicts to shared resources when building report for tech support
Customizer:
- Settings are moved to a
jsonfile - Added request timeout setting
- Entity customization receives more data: call, entity data, registration
- Fixed dataset that autodistribution customization receives when working day is stopped
- Optional customizations don't run in free mode
- Added autoreplacement and phone number customization to autodistribution
- Added exception handling
3.9.0 is a "special" version, so update needs to be done using the script with root access rather then through admin panel.
Starting from version 3.9.0, optional customization will only run with paid license:
process_registration_params.php
process_final_params.php
customize_entity.php
customize_activity.php
process_task_creation_params.php
customize_autodistribution.php
14.04.2022
Fixed:
06.04.2022
Fixed:
06.04.2022
Admin panel:
- Fixed a visual bug of the authentication button
Fixed:
- Fixed a problem that was preventing
state.jsonfrom being updated while processing of some CEL events was delayed (observed since v3.3.4) - Fixed logging when creating tasks with default title
- Improved logging when connecting to C2C-server
Customizer:
- Added parameter
is_ivrto customizationneed_registration
06.04.2022
Admin panel:
- Updated help tips for task creation settings
Fixed:
- Fixed a problem that was preventing
state.jsonfrom being updated while processing of some CEL events was delayed (observed since v3.3.4) - Fixed "user" permissions check
Customizer:
- Added parameter
is_ivrto customizationneed_registration - C2C parameters are passed to the Originate customization
29.03.2022
New:
- Updated how users are handled: all users are now cached once an hour and never fetched one-by-one
- Added customization for autodistribution
customize_autodistribution
Admin panel:
- Updated UI logic when navigating master pages
- Authentication code input field appears if the code wasn't received during first 10 seconds
- In browsers with language that is not supported by admin panel, English will be used by default
Fixed:
- Fixed a problem that was preventing
state.jsonfrom being updated while processing of some CEL events was delayed (observed since v3.3.4) - Fixed processing calls with attended transfers when channels in CEL are not marked as local
- Call recording now can be searched without phone numbers, using only ID
- Added new call statuses
- Improved logging when choosing responsible users for missed calls
Customizer:
- Added parameter
is_ivrto customizationneed_registration - Added call registration data to
process_final_paramscustomization
22.02.2022
New:
- Switched to the new C2C-server "Apix v2"; old C2C-servers will not be used anymore
- Added option to create tasks for unsuccessful outgoing calls
Admin panel:
- Added Itgrix version and CRM portal in the bottom left corner on all pages