For Bitrix24, the call_full object is available starting with Itgrix_bx 3.10.0.
For Kommo, the call_full object will appear in the Itgrix_amo 2.13.0 version.
Main object (call_full)
{
"call_full": {
"active_conversation_id": "<uniqueid of the current call (or an empty line)>",
"channel": {<Call channel data from Asterisk (main channel - linkedid)>},
"conversations": {
"1111111111.11111": {
"channel": {<Conversation channel data from Asterisk>},
"is_parked": <Whether the conversation is on hold (true/false)>,
"user": {<User data found by phone number (or null)>}
},
...
},
"deal": {<Transaction data (or null)>},
"entity": {<Entity data (or null)>},
"is_ivr": <Is a missed call on a IVR (true/false)>,
"record": "<Link to call recording (or empty string)>",
"registration": {<Call registration data (or null) - only for Bitrix24>},
"result": <Call result (SIP-status, int)>
}
}
Channel data (channel)
"channel": {
"answer_time": "<Answer time (or 0001-01-01 00:00:00)>",
"end_time": "<End time (or 0001-01-01 00:00:00)>",
"extra": {<Extra fields from the CEL table>},
"from": {<Details of the number from which the call was made>},
"id": "<channel uniqueid>",
"is_primary": <Whether the channel is “main”, i.e. uniqueid = linkedid (true/false)>,
"name": "<Channel name from the CEL table>",
"start_time": "<Start time (or 0001-01-01 00:00:00)>",
"state": "The status (line) is one of:
ringing - in the process of dialing (the subscriber's phone is ringing, there is no answer yet);
talking - in the process of talking (already had an answer, not yet hung up);
ended - finished;
processed - processed by the connector",
"to": {<Data of the number called>},
"trunk": {<Trunk number data>},
"type": "Type (string) - one of:
local - local (from internal number to internal number);
incoming - incoming (from external number to internal number);
outgoing - outgoing (from internal number to external number);
unknown - unknown (unable to determine type)",
"was_answered": <Was the answer (true/false)>
}
Date-time format
The date-time is output in the format YYYYY-MM-DD HH:MM:SS.
If no value is set (no event occurred), the value is displayed 0001-01-01 00:00:00.
The time values correspond to the time zone on the Asterisk server.
Number data (from, to, trunk)
"from/to/trunk": {
"base": "<Number without prefixes>",
"custom": "<Customized number>",
"is_local": <Is the number internal (true/false)>,
"original": "<The number as it was received from Asterisk>",
"variants": [
<Number options corresponding to the list of prefixes from the connector settings,
i.e. base, as well as “prefix+base” numbers for each prefix
(list of strings)>
]
}
The connector first tries to use the number in the field custom (i.e., the result of autosubstitution and/or customization); if it is not present, the original number in the field original.
User data (user)
"user": {
"email": "<Email>",
"id": "<User ID in CRM>",
"name": "<User name>",
"phones": [
<List of user phone numbers - strings>
],
"position": "<Position>",
"raw": {<User data as in CRM>}
}
Only non-empty/non-zero fields are present in the raw object.
The Connector considers the following field values in Bitrix24 as user phone numbers:
Internal telephone (field UF_PHONE_INNER)
Cell phone (field PERSONAL_MOBILE )
Work phone (field WORK_PHONE)
Phone (field PERSONAL_PHONE )
User phone numbers in the phones object are represented as strings (as in Bitrix24).
Deal data (deal)
Only itgrix_kmo connector for amoCRM works with deals.
In Bitrix24, the itgrix_bx connector does NOT work with deals, so the value of the deal field will always be null.
Entity data (entity)
"entity": {
"id": "<Entity ID>",
"is_new": <Whether an entity was created when registering this call - true/false>,
"name": "<Entity name>",
"phones": [
<List of phone numbers of the entity - objects>
],
"raw": {<Entity data as in CRM>},
"responsible": {<Responsible user data>},
"responsible_id": "<Responsible user ID>",
"type": "<Entity type by string>"
}
In the type field for Bitrix24 there are possible values: company,contact,lead.
Only non-empty/non-zero fields are present in the raw object.
Call registration data in CRM (registration)
The registration object is present only for Bitrix24 (for Kommo it will always be null).
"registration": {
"activity_id": "<Activity ID (or empty string)>",
"created_company_id": "<ID of the company created during registration (or empty string)>",
"created_contact_id": "<ID of the contact created during registration (or empty string)>",
"created_deal_id": "<ID of the deal created during registration (or empty string)>",
"created_lead_id": "<ID of the lead created during registration (or empty string)>",
"entity_id": "<ID of the entity used>",
"entity_type": "<Type of used entity by string (in Bitrix24 - company/contact/lead)>",
"id": "<Call ID in Bitrix24>",
"responsible_id": "<ID of the user responsible for the call>"
}
Call result (result)
The result of the call in the form of SIP status (integer).
