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  • What is Itgrix
  • Contacts
  • Our story
  • Connector installation
    • System requirements
    • Itgrix for Bitrix24 and Asterisk
      • How to perform offline authorization
      • How to obtain a license offline
      • Configuring the connector to work in a closed network
      • Call tests
    • Itgrix for Kommo and Asterisk
      • Restricted mode setting features
      • Call card
      • Call tests
  • Additional functions
    • Automatic call transfer to responsible manager
    • Setting up click-to-call features
      • Features of customization after Bitrix24 23.300.0 update
    • Autoreplacement for phone numbers
    • How to view employee call statistics in Bx24
    • FMC number recognition
    • Configuring WebRTC in Asterisk (FreePBX)
    • Itgrix AsterPhone for Bitrix24
    • Itgrix AsterPhone for Kommo
  • For admins
    • Running an additional copy of the module
    • Deploying a module backup
    • Call processing for the period
    • Examples of the structure of registered calls from CEL
    • Wrong time in created cases in Bitrix24
    • SSH access
    • Useful commands
    • Script to test the module service
    • Changing login and password to enter the admin panel
    • Module files
    • Status monitoring
    • Application update
    • In the CEL table, there is no internal employee number in the cid_num column
    • How to fix click-to-call
    • Custom SSL certificates for https requests
    • Examples of configuring WSS connections
    • Converting recordings to MP3 before sending to Bitrix24
    • How to fix call recording problems
    • Install and configure CEL
    • B24 authorization bugfix
  • Useful customizations (any CRM)
    • Audio file name customization
    • Call data (call_full) in customizations
    • Change the number / context for calling to asterisk
    • Change phone number before sending data to CRM
    • Black and white lists
  • Useful customizations itgrix_bx (Bitrix24)
  • Useful customizations itgrix_kmo (Kommo)
  • FAQ
    • How to pay
    • How to check licence status
    • Differences in connection to B24 via SIP-connector and Itgrix
    • How to turn off the display of calls in the calendar
    • How to view statistics on employee calls
    • Updating the app
    • Offline install (only for Bitrix24)
    • Offline update
    • Reliable softphones for Asterisk
    • Detail-call-statuses
  • Changelog Itgrix_bx
  • Changelog Itgrix_kommo
  • Policy of interaction with Asterisk
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  1. For admins

B24 authorization bugfix

If the Itgrix integration module is not authorized in the portal, then most likely this is due to an error in the integration method. This bug has been fixed in version 2.15.6

To make it work: you need to update and reconnect your portal. How to do it step by step is described below.

1. Update the integration module with the command: /opt/itgrix_bx/update.sh

2. Go to the page of the Bitrix24 installation wizard: http://ipasterisk:8077/config/master/bitrix

3. Enter the address of your portal.

4. Select which of the applications in the portal you are using:

  • Asterisk-connector Itgrix

5. Click on the "Get Code" button.

If you have already been authorized in the portal, you will be presented with a page with a long 20-digit code.

If you are not authorized, then you first need to authorize, and then get the code.

Enter the code in the Authorization code field and click the Check button.

Possible errors:

  1. The user under which you are logged in is not an admin on the portal (you must be an administrator in order to grant the application the necessary rights to work);

  2. The selected application is not the one installed on the portal – change the application, get the code again and click the "Repeat step" button;

  3. Paid application has expired – perhaps on this portal you are using a free application, either you need to add a licence

Upon successful connection, all statuses will be green.

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Last updated 3 years ago

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