Itgrix AsterPhone for Kommo

Asterisk Phone application has been added to Kommo, which implements calls using WebRTC technology in the browser.

Installation

To install the application, just search for and install AsterPhone Itgrix by searching for "itgrix" in the Market section.

Setup

To setup the application, you need to select the category - "Installed" in the Market section and click on the card of the AsterPhone Itgrix application.

The card shows a description of the app's features, links to instructions, a block of contact information, and settings.

In the application settings it is necessary to specify the address of connection to Asterisk via WebSocket, domain and port (standard 5060 for SIP, 5160 for PJSIP).

Advanced application settings block

User Authorization block. AmoCRM account administrator needs to fill in the authorization data of all users who will use the application by entering in the form "Authorization data in Asterisk" login (usually used internal number) and password from Asterisk settings.

Authorization for users will be performed automatically.

Trial period of the license is activated automatically, for manual update you need to click on the "Update license" button, to apply the license you need to save the settings, in the status additionally there will be a reminder text.

To apply all settings, you must save them by clicking on the corresponding button.

Usage

The AsterPhone application button (displays/hides the interface) is located in the lower left corner. The app icon is not displayed for users for whom authorization data is not configured. If authorization is not set up, the icon is grayed out . If the application is ready for use, the icon is colored .

Search for contacts/companies/users

If you are authorized, you can make calls by entering a number in the input field. If you enter a partial number or name, contacts/companies/users with a partial match will be shown. You can navigate to the desired number from the list using the arrow keys on the keyboard.

Making calls

To make a call, enter a number and press the call button or the Enter key on the keyboard. A call card will be displayed with contact details (if found by number) and action buttons:

• Perform a quick transfer
• Perform transfer
• Tone dial
• Pause
• Mute
• Answer (if the call is incoming)
• Hang up

Some actions may not be available in the trial version.

Making transfers

There are 3 ways to create a call to make a transfer.

1. During a call, press the call transfer , enter a number or select a user from the list. You can then press the call button or the Enter key on the keypad.
2. During a call, press quick call transfer , select the desired group and contact from the list. You can then press the call button or the Enter key on the keypad.
3. During a call, by entering a number in the input field, select a contact/company/user with a partial match. After selecting a contact, press the call button or the Enter key on the keypad.

After making a call using one of the three methods described above, the first call goes to the status - waiting. The new call bar is displayed. The transfer icon appears in the first call , it becomes active after accepting a new call. When you press this button, the active call (green bar) will connect to the transferred call, where the transfer button is pressed .

System Requirements

To work with the application you need:

• PC with Windows, Linux or MacOS installed (mobile version is not supported yet).

• Browser with support for WebRTC technology (current versions of common browsers, such as Chrome and Firefox, support this technology).

• Asterisk telephony server version 15 or higher, configured to use WebRTC.

License

The app is in beta testing, so a full 1 month license is available to you.

When the license expires, some features will no longer work:

• parallel calls (outgoing or receiving an incoming call during an active call);

• mute microphone, hold, call transfer, tone dialing.

To update your license, please contact us (our contacts).