Differences in connection to B24 via SIP-connector and Itgrix

Sip-connector

Itgrix

Advantages

You can call directly from a browser with the Bitrix tab open.
You can call through the Bitrix24 mobile application.
The call comes to the user, depending on whether he started a working day or not.
Setting the logic of calls through the setting of telephony B24.

Call routing and voice traffic completely remain on the side of your PBX - reduces connection time and improves communication quality.
You do not need to reconfigure Asterisk, the connected IP-phones and soft-phones at workplaces will continue to work.
Telephony works with the closed Bitrix portal, calls and leads are created.
If Bitrix24 does not work, then telephony will continue to work, and after reconnecting, all calls will be downloaded to CRM.
Unlimited trunks and up to 100 simultaneous conversations (tested load)

Disadvantages

Voice traffic passes through Voximplant cloud telephony (servers are located in the Netherlands, which affects the speed of connection and quality of communication).
If B24 does not work, then telephony does not work.
Maximum 10 trunks and only 15 simultaneous conversations (lines) The logic of the call is configured only in B24.
Existing telephone sets and soft-phones need to be reconnected to Bitrix cloud telephony.

It is impossible to make a call from a browser, but you can use a soft background - an additional program on a computer or a smart background connected to Asterisk.

Last updated 4 years ago

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Sip-connector

Itgrix

Advantages

You can call directly from a browser with the Bitrix tab open.
You can call through the Bitrix24 mobile application.
The call comes to the user, depending on whether he started a working day or not.
Setting the logic of calls through the setting of telephony B24.

Call routing and voice traffic completely remain on the side of your PBX - reduces connection time and improves communication quality.
You do not need to reconfigure Asterisk, the connected IP-phones and soft-phones at workplaces will continue to work.
Telephony works with the closed Bitrix portal, calls and leads are created.
If Bitrix24 does not work, then telephony will continue to work, and after reconnecting, all calls will be downloaded to CRM.
Unlimited trunks and up to 100 simultaneous conversations (tested load)

Disadvantages

Voice traffic passes through Voximplant cloud telephony (servers are located in the Netherlands, which affects the speed of connection and quality of communication).
If B24 does not work, then telephony does not work.
Maximum 10 trunks and only 15 simultaneous conversations (lines) The logic of the call is configured only in B24.
Existing telephone sets and soft-phones need to be reconnected to Bitrix cloud telephony.

It is impossible to make a call from a browser, but you can use a soft background - an additional program on a computer or a smart background connected to Asterisk.

Last updated 4 years ago

Was this helpful?