How to view statistics on employee calls
How to view call statistics for employees Link Telephony -> Call Detail allows you to generate reports on calls of each employee and the company as a whole, indicating the direction and status of the call. You can generate a report for a client by selecting them in the Entity List. The report can be exported to Excel.
When generating a report, you can add or remove available parameters:
- Call date - in the drop-down list you can select the period you are interested in;
- Ringing time - you can specify the ringing time in seconds;
- A specific employee or the company as a whole;
- The status of the call (successful/unsuccessful);
- Type of call (incoming/outgoing);
- CRM (Lead/Company/Contact).