How to view statistics on employee calls

How to view call statistics for employees Link Telephony -> Call Detail allows you to generate reports on calls of each employee and the company as a whole, indicating the direction and status of the call. You can generate a report for a client by selecting them in the Entity List. The report can be exported to Excel.

When generating a report, you can add or remove available parameters:

• Call date - in the drop-down list you can select the period you are interested in;

• Ringing time - you can specify the ringing time in seconds;

• A specific employee or the company as a whole;

• The status of the call (successful/unsuccessful);

• Type of call (incoming/outgoing);

• CRM (Lead/Company/Contact).