How to view statistics on employee calls

How to view call statistics for employees Link Telephony -> Call Detail allows you to generate reports on calls of each employee and the company as a whole, indicating the direction and status of the call. You can generate a report for a client by selecting them in the Entity List. The report can be exported to Excel.

When generating a report, you can add or remove available parameters:

  • Call date - in the drop-down list you can select the period you are interested in;

  • Ringing time - you can specify the ringing time in seconds;

  • A specific employee or the company as a whole;

  • The status of the call (successful/unsuccessful);

  • Type of call (incoming/outgoing);

  • CRM (Lead/Company/Contact).

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