> For the complete documentation index, see [llms.txt](https://docs.itgrix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.itgrix.com/custom_common/change-phone-number-before-sending-data-to-crm.md).

# Change phone number before sending data to CRM

If you don't want to go into details, contact us. We will quickly help you and answer all questions!\
[Contact us](/contacts.md) in any convenient way.

If necessary, you can change the phone number received from the PBX before sending data to CRM.

This will be useful if you want:

This will be useful if you want to:

* Automatically add the area code to short numbers dialed by employees;
* Replace 7 with 8 at the beginning of the number, if incoming calls are recorded from 7;
* Add 8 at the beginning of the number, if incoming calls come without 8...

Editing the file **/opt/itgrix\_bx/customizer/actions/process\_phone\_number.php**.

### Example of trimming a number and substituting 8 at the beginning

In the following example, for all numbers of 10 characters or more, CRM will get a number at the beginning of which will be 8, and at the end - the last 10 digits of the original phone number:

* 4991234567 will be replaced with 84991234567
* 1234567 will be unchanged
* 39974991234567 will be replaced with 84991234567
* 74991234567 will be replaced with 84991234567
* +74991234567 will be replaced with 84991234567

```
$phone = $params['phone'];

// Getting the last 10 digits of the number
if(preg_match('/([0-9]{10})$/', $phone, $match)){
// if the number has 10 digits at the end, then add an eight to the beginning
    $phone = '8' . $match[1];
}

return array(
    'state' => 'success',
    'data' => array(
        'phone' => $phone,
    ),
);
```


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