Call tests

Test your Itgrix!

1. The outgoing call to unknown number with answer

Make outgoing call from you desk phone or sip-phone to external phone number, answer, talk for 6-10 seconds and hang up.

Note that external number must not be specified in user profile as his phone otherwise the call will be considered as internal and lead will not be created.

Result:

1. The pop-up window in Bitrix24 appeared at the beginning of the call.

2. The lead was created with the user who made the call as responsible.

3. The activity was created. It was titled “Outgoing call”, it has “succeed” status, and user who made the call is responsible.

4. You can listen to the call record in activity.

2. The incoming answered call from known number

Make an incoming call from a known number (there is contact in CRM with this number) to your internal number, answer and talk for 6-10 seconds, then hang up.

Result:

1. If you have configured automatic transfer to responsible manager, then the call will be transferred to the manager, who is responsible for this contact.

2. The pop-up window appeared with contact’s information during the call.

3. The activity was created. It was titled “Incoming call”, has “succeed” status, and user answered this call is responsible.

4. You can listen to the call record in activity.

3. The outgoing answered call to known phone number by click

Make an outgoing call from internal number to external phone number by clicking on the number in contact card. An “Originate” request will be sent to Asterisk. Then your phone will be ringing. Answer and then external number will be calling. Talk for 6-10 seconds and hang up.

Result:

1. The pop-up window appeared with contact’s information during the call.

2. The activity was created. It was titled “Outgoing call”, has “succeed” status, and user made this call is responsible.

3. You can listen to conversation recording in activity.

Click to Call