> For the complete documentation index, see [llms.txt](https://docs.itgrix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.itgrix.com/additional-functions/how-to-view-employee-call-statistics.md).

# How to view employee call statistics in Bx24

The **Telephony → Call details** section allows you to generate reports on calls on employees and the company as a whole, indicating the direction and status of the call. You can also generate a report on a customer by selecting it in the list of entities. The report can be exported to Excel. When generating a report, you can add or remove the available parameters:

* Call date. In the drop-down list, you can select the period of interest.
* Call duration. You can specify the duration of the call in seconds.
* A specific employee or company as a whole.
* Call status (successful / unsuccessful).
* Call type (incoming / outgoing).
* CRM (lead / company / contact).

![](/files/-M1j6i327gAG0163nR2Z)


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