We provide you with a way to fine-tune the work of our integration using external PHP scripts that run during specific stages of calls processing. By editing them, you can adjust the data that the module works with to fit your preferences.
List of customizations
Customization scripts can be found at /opt/itgriz_zh/custom
File name
Description
need_registration.php
Decides whether to register a call or not, may implement blacklisting/whitelisting rules
process_user_phone.php
Modifies your company's phones, may remove/add prefixes, replace certain phones with others etc.
process_client_phone.php
Modifies your customers' phones, may remove/add prefixes, apply formatting etc.
process_originate_params.php
Modifies click-to-call parameters
process_record_file_path.php
Modifies path to call recordings
process_call_params.php
Modifies parameters of a call before registering it in CRM
process_contact_creation_params.php
Modifies parameters of a contact before creating it
process_task_creation_params.php
Modifies parameters of a task before creating it
process_deal_creation_params.php
Modifies parameters of a deal before creating it
These customizations are always active:
need_registration
process_user_phone
process_client_phone
process_originate_params
process_record_file_path