Customizations
We provide you with a way to fine-tune the work of our integration using external PHP scripts that run during specific stages of calls processing. By editing them, you can adjust the data that the module works with to fit your preferences.
Customization scripts can be found at /opt/itgriz_zh/custom
File name | Description |
need_registration.php | Decides whether to register a call or not, may implement blacklisting/whitelisting rules |
process_user_phone.php | Modifies your company's phones, may remove/add prefixes, replace certain phones with others etc. |
process_client_phone.php | Modifies your customers' phones, may remove/add prefixes, apply formatting etc. |
process_originate_params.php | Modifies click-to-call parameters |
process_record_file_path.php | Modifies path to call recordings |
process_call_params.php | Modifies parameters of a call before registering it in CRM |
process_contact_creation_params.php | Modifies parameters of a contact before creating it |
process_task_creation_params.php | Modifies parameters of a task before creating it |
process_deal_creation_params.php | Modifies parameters of a deal before creating it |
These customizations are always active: need_registration process_user_phone process_client_phone process_originate_params process_record_file_path
The rest can be enabled/disabled in settings.