How to view employee call statistics
The Telephony → Call details section allows you to generate reports on calls on employees and the company as a whole, indicating the direction and status of the call. You can also generate a report on a customer by selecting it in the list of entities. The report can be exported to Excel. When generating a report, you can add or remove the available parameters:
- Call date. In the drop-down list, you can select the period of interest.
- Call duration. You can specify the duration of the call in seconds.
- A specific employee or company as a whole.
- Call status (successful / unsuccessful).
- Call type (incoming / outgoing).
- CRM (lead / company / contact).